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Customer Experience Team Member

3 weeks ago

Birmingham, AL, United States Waynes (Anticimex) Full time
Job Description:

WHY JOIN TEAM WAYNES?

At Waynes, we don't just control pests and care for lawns - we lead with purpose, integrity, and a passion for excellence. With branches across Alabama, Mississippi, Florida, and Tennessee, we're proud to be a trusted name in modern pest control and lawn care.

We live our values every day: Integrity, Courage, Perseverance, and Character. We believe when our team members feel valued and fulfilled, they deliver truly exceptional service - and that's what we're all about. Our mantra? Every little thing matters. A lot. We're not only raising the bar in our industry - we're redefining what service excellence looks like across the board.

Waynes is proud to be part of the Anticimex Group, a global leader with over 8,000 employees in 19 countries. That means our team benefits from the strength of a global company while maintaining a close-knit, local feel.

Customer Experience Team Member

Are you a great communicator who thrives in a fast-paced environment? Do you enjoy problem-solving and helping others? If so, you could be the perfect addition to our Customer Experience Team

What You'll Do:
  • Deliver outstanding customer service that reflects our core values
  • Answer inbound calls with professionalism and empathy
  • Help customers with billing questions, seasonal concerns, scheduling, and more
  • Act as a key liaison between customers and our Service Professionals
  • Schedule pest, lawn, and termite services with accuracy and care
  • Collaborate with Sales Professionals and support sales initiatives
  • Participate in collection efforts as needed
  • Maintain a consistent presence in the office and attend regular team meetings
  • Take on additional duties as assigned
What We're Looking For:
  • High school diploma or GED
  • Strong communication skills and a customer-first mindset
  • Ability to multitask using phones, computers, and related technology
  • Reliable, positive attitude and a willingness to grow
WHY YOU'LL LOVE IT HERE:
  • Medical, Dental, and Vision
  • 401k with company match
  • A supportive, growth-oriented team culture
  • A mission-driven workplace that truly values "Every little thing"
  • Opportunities to advance and build a meaningful career