Front Office Agent

2 weeks ago

Dallas, TX, United States Warwick Hotel Full time
About the Role:

The Front Office Agent - Night Auditor plays a critical role in ensuring the smooth operation of the hotel's front desk during overnight hours while performing essential auditing tasks. This position is responsible for managing guest check-ins and check-outs, addressing guest inquiries, and providing exceptional customer service to create a welcoming environment. Additionally, the Night Auditor reconciles daily financial transactions, verifies accuracy in billing, and prepares detailed reports for management review. The role requires a balance of hospitality skills and accounting knowledge to maintain operational integrity and guest satisfaction. Ultimately, this position supports the hotel's overall efficiency by bridging front office operations with financial auditing during the night shift.

Minimum Qualifications:
  • High school diploma or equivalent.
  • Previous experience in front desk operations or customer service, preferably in the hospitality industry.
  • Basic understanding of accounting principles and financial reconciliation.
  • Proficiency with hotel management software and Microsoft Office applications.
  • Strong communication and interpersonal skills.
Preferred Qualifications:
  • Associate degree or higher in Hospitality Management, Business, or related field.
  • Experience with night audit procedures in a hotel environment.
  • Familiarity with property management systems (PMS) such as Opera or similar platforms.
  • Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Certification in hospitality or customer service training programs.
Responsibilities:
  • Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner.
  • Perform nightly audit of all financial transactions, including balancing accounts and preparing daily revenue reports.
  • Respond promptly to guest inquiries, requests, and resolve any issues to ensure a positive guest experience.
  • Maintain accurate records of room availability, reservations, and billing information.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are ready and any issues are addressed.
  • Monitor security and safety protocols during overnight hours to ensure guest and staff safety.
  • Prepare and submit detailed audit reports to management for review and record-keeping.
  • Handle cash, credit card transactions, and maintain proper documentation in compliance with hotel policies.

Skills:

The Front Office Agent - Night Auditor utilizes strong communication skills daily to interact effectively with guests and team members, ensuring clear and courteous exchanges. Attention to detail is critical when performing nightly audits, reconciling financial data, and preparing accurate reports to maintain the hotel's financial integrity. Proficiency in hotel management software and Microsoft Office enables efficient handling of reservations, billing, and documentation tasks. Problem-solving skills are essential for addressing guest concerns promptly and coordinating with other departments to resolve operational issues. Time management and multitasking abilities allow the agent to balance front desk responsibilities with auditing duties during overnight shifts, ensuring seamless hotel operations.

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