Technical Business Systems Analyst
4 days ago
Position's Contributions to Work Group:
- We are seeking a skilled and proactive Salesforce Support Analyst to provide technical support for Salesforce communities that enable Prioritized Service Events (PSE) for our dealer network.
- This role is critical in ensuring seamless functionality, data integrity, and user satisfaction across our Aftermarket Sales (ASC) and Aftermarket Marketing (AMC) platforms.
Typical task breakdown:
- Serve as the primary support contact for Salesforce communities delivering PSE services to dealers.
- Analyze and troubleshoot issues related to Salesforce functionality, data flows, and system integrations.
- Collaborate with Company Digital and external teams to resolve platform, data, and integration challenges.
- Provide timely updates to MSORs on open support tickets to facilitate dealer communication.
- Work directly with Company dealers to resolve issues within the ASC and AMC communities.
Education & Experience Required:
- Years of experience: 2-4 years' experience
Required Technical Skills:
- 2-4 years of experience supporting the Salesforce platform.
- Salesforce Administrator Certification.
- Strong verbal and written communication skills.
- Demonstrated analytical, critical thinking, and problem-solving abilities.
- Proven ability to coordinate across multiple teams and stakeholders.
Soft Skills:
- Salesforce Advanced Administrator or Platform Developer I Certification.
- Experience supporting Salesforce Communities or Experience Cloud.
- Familiarity with data integration tools and troubleshooting APIs or middleware.
- Knowledge of the Heroku platform and its integration with Salesforce.
Pay Transparency: The typical base pay for this role across the U.S. is: $39.00 - $40.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
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