Field Service Engineer, Houston

3 days ago

Houston, TX, United States Vision RT Full time
Vision RT is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow.

Our SGRT solutions are used in 24 out of the 25 "Best Hospitals for Cancer," as tracked by US News & World Report.

We're one of Britain's fastest-growing private tech companies, as recently recognised by the 2025 Sunday Times 100 Tech list. We're also the proud winners of a 2024 King's Award for Enterprise, the UK's most prestigious accolade for business excellence.

Company video

With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S - one of the world's largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup.

This is a company with strong values, a clear mission and a bright future. It's an exciting and rewarding place to work.

**This is a field-based position requiring up to 80% travel. The role includes evening work and occasional weekends**

Region Covered:

Texas

***Candidates need to be based near Houston***

The Role:

We have an exciting opportunity for a proactive, customer-focused Field Service Engineer to join our team.

In this role, you will be responsible for delivering high quality service and support to our customers across the region. You will also be expected to travel periodically to other states to provide coverage during PTO and other business needs

Key Responsibilities will include
    • Install, support, and maintain Vision RT product range
    • Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures
    • Provide reactive breakdown support (remote and on site)
    • Provide planned maintenance/ upgrade support (remote and on site)
    • Plan and perform installations in line with Vision RT installation processes & procedures
    • Liaise with customers and our installers
    • Travelling to different hospitals throughout in the region, with occasional responsibilities in other parts of the state on an ad hoc basis, and periodic travel to other states to provide coverage during PTO and similar needs."
Essential Skills & Experience
    • Strong IT background required including; Supporting Microsoft environment workstations, device networking and database troubleshooting, Supporting external and internal customers in the Field Service Engineers territory, PC hardware skills including replacing PC components and diagnostics.
    • Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills
    • Comfortable interfacing with clients and other stakeholders at all levels of their organization
    • Results orientated with a "Can Do" attitude and clear enthusiasm for excelling in customer satisfaction
    • Excellent fault-finding skills; Trouble shooting utilizing Event Viewer; Error Logs; Debug
    • Experienced field engineer with electromechanical and IT skills, ideally from medical or IT industry
    • Ability to drill and mount, mechanical bracketry in raised ceilings
    • Ability to read and work with technical drawings and architects' drawings
Desirable Skills & Experience
    • A+ and Microsoft certifications a plus
    • SQL knowledge is preferred
    • Medical Devices, ideally Medical Imaging or Radiotherapy


$70,000 - $90,000 a year

The base pay range for this position is expected to be between $70,000 to $90,000 per year with opportunities for generous overtime and travel pay. While the salary range is effective as of the date of this posting, fluctuations in the job market may necessitate adjustments to pay ranges. Further, final pay determinations will depend on various factors, including but not limited to experience level, knowledge, skills, abilities and geographic location. The total compensation package for this position may also include other elements, such as bonus or discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.

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