Specialist, Guest Service
8 hours ago
As a Guest Services Specialist, you will ensure the efficient flow of 24-hour communications by processing calls through Lakeview Hospital and monitoring the alarms and security of the Curve Crest, Somerset, and Mahtomedi clinics while providing a professional and courteous service.
This position greets and directs patients and visitors and continually monitors all safety equipment, alarms, and security cameras. It provides clerical and data entry support for various departments. This position provides an after hour answering service for the Homecare and Hospice departments. The Guest Service Specialist acts as a liaison between the hospital and security guards via cell phone and two-way radio and will maintain the security process which includes visitor and vendor sign-in's, after hours visitor screening, and overhead announcements.
This position is located both at the hospital front desk and down in the communications booth as outlined above. Additional functions of the front desk staff include greeting patients, visitors, and vendors, wayfinding, and transport assistance within the facility. Front desk staff are in a patient care area and may be subject to additional restrictions. This position may also be asked to assist in the training of new employees at both the front desk and booth locations.
Work Schedule: .2 FTE Days
Required Qualifications:
- High School Diploma or equivalent
- Ability to multi-task and handle multiple priorities within time constraints
- Strong written and verbal communication skills
- Ability to adhere to privacy and confidentiality laws, policies, and procedures
- Proficient in using MS Word and Excel
- Knowledge in specific hospital software programs such as Epic
About Us
At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total HealthAs a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
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