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Call Center Agent

3 weeks ago

Ronkonkoma, NY, United States Suffolk Transportation Service, Inc. Full time
Call Center Agent

Suffolk Bus Corp. ("SBC") is a family-owned transportation company located in Ronkonkoma, NY. SBC has been providing Suffolk County's transit and special needs transportation services. As a Call Center Agent, you will work in our Transit headquarters in Ronkonkoma, NY. This is a Part-time position 20 hrs per week and reports directly to the Call Center Manager. The call center is open Monday - Saturday 7am - 5pm and Sunday 8am - 4:30pm.

KEY DUTIES & RESPONSIBILITIES
  • Provide exceptional customer service answering calls in a clear, concise and friendly manner
  • Work cohesively with colleagues
  • Meet needs of the caller as it pertains to bookings, cancellations, and trip verification, while following the policies and procedures of the ADA program
  • Must always be mindful of the difficulties faced by the callers, sight impaired, hearing impaired, cognitive challenges as well as physical limitations
  • Resolve complicated round trips
  • Knowledge of the Long Island, NY geography
  • Map Testing periodically throughout the year
  • General office duties as required, data entry, accuracy
REQUIREMENTS & QUALIFICATIONS
  • Reliable transportation
  • Ability to sit for prolonged periods of time
  • Good Command of the English language
  • Computer Skills: keyboarding
  • Flexible work hours, operation runs seven days a week
  • Ability to answer large call volumes with a smile in your voice
  • Strong attention to detail
  • Maintain confidentiality
  • Strong interpersonal skills
  • Physical Presence at work site required for position

Qualified Candidates can submit their resume to 1980 Pond Rd Ronkonkoma, NY 11779.

Job Type: Part-time