ServiceNow ITSM Senior Developer

1 day ago

Reston, VA, United States Acuity Full time
Overview

Acuity Inc. is growing We are looking for technically advanced ServiceNow Developers to support a high-impact federal engagement. This role requires deep platform expertise across ITSM, ITOM, and CMDB, with a focus on building scalable, compliant, and automation-rich solutions. Candidates should be proactive, agile-minded, and capable of driving delivery from architecture through implementation.

Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal's Best Places to Work and SmartCEO Corporate Culture awards.

If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit at Acuity. We serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers' critical missions.

Responsibilities

  • Lead configuration and engineering of ServiceNow ITSM, ITOM, and CMDB modules, including Discovery, Service Mapping, Event Management, and CI lifecycle workflows.
  • Design and develop scalable automation using Flow Designer, Business Rules, Script Includes, and UI Policies, optimizing operational efficiency and user experience.
  • Build and maintain custom Service Portal components using Bootstrap, AngularJS, and core ServiceNow technologies, with accessibility compliance (508/WCAG) in mind.
  • Architect and implement integrations with third-party systems using REST, SOAP, and MID Server patterns, with robust error handling and data validation.
  • Maintain CMDB accuracy and integrity through reconciliation rules, transform maps, dependency mapping, and automated CI discovery.
  • Enforce platform governance by managing configuration consistency across dev, test, staging, and production environments; support version control, rollback planning, and update set hygiene.
  • Participate in Agile ceremonies, contribute to backlog refinement, and drive sprint-based delivery of tested, production-ready features.
  • Conduct stakeholder workshops, translate functional needs into technical specifications, and deliver demos that drive user adoption and business alignment.
  • Serve as a platform SME, mentoring junior developers, reviewing code for security and performance, and advising on ServiceNow roadmap alignment with agency goals.
Qualifications
  • 5 or more years of hands-on experience developing and configuring solutions on the ServiceNow Platform, with a focus on enterprise-scale environments.
  • 2 or more years of direct configuration experience with IT Service Management (ITSM) and IT Operations Management (ITOM) modules, including workflows, request models, incident/problem/change, and operational visibility features.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience in a related technical field.
  • Proficient in ServiceNow development using JavaScript, Jelly, REST/SOAP APIs, XML, HTML, and CSS.
  • Strong expertise in CMDB architecture, including CI classes, discovery patterns, reconciliation rules, and service dependency mapping.
  • Deep experience configuring out-of-the-box and custom solutions, including business rules, script includes, UI policies, and Flow Designer.
  • Proven ability to lead and facilitate stakeholder workshops, conduct platform demos, and translate business needs into technical solutions.
  • Excellent written and verbal communication skills with experience supporting both technical teams and business stakeholders.
  • Customer-facing experience in solution delivery, production support, or platform sustainment.
Desired Qualifications
  • Experience delivering ServiceNow solutions in a federal or public sector environment, including working within compliance or audit frameworks.
  • Hands-on experience with ServiceNow Discovery, Event Management, Service Mapping, and CMDB health dashboards.
  • Familiarity with managing multiple ServiceNow environments and implementing configuration control, release governance, and update set lifecycle processes.
  • Knowledge of the ServiceNow upgrade lifecycle and experience validating platform compatibility during version transitions.
  • Experience developing or administering Service Portal, including widget customization and responsive design using Bootstrap and AngularJS.
  • Understanding of 508 accessibility standards and applying them in form, portal, or catalog design.
  • Exposure to agile delivery methods such as Scrum, with participation in sprint planning, backlog grooming, and iterative release cycles.
  • Familiarity with ServiceNow Performance Analytics, CMDB Health Dashboards, and operational reporting tools.
Clearance Requirements:
  • US Citizen with the ability to obtain a public trust clearance.
About Acuity:

Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal's Best Places to Work and SmartCEO Corporate Culture awards.

Why Choose Acuity?
  • Innovative Excellence: Recognized by The Washington Post's "Top Workplaces" and a nine-time recipient of the Washington Business Journal's "Best Places to Work," Acuity fosters an environment where innovation thrives and employees flourish.
  • Competitive Compensation: We value our employees and show it through highly competitive compensation and benefits packages.
  • Personal Growth: Your potential isn't just recognized at Acuity, it's actively cultivated. With tailored training, mentorship, and cutting-edge resources, we empower you to thrive personally and professionally.
  • Recognition and Visibility: Stand out in a competitive industry with Acuity's exceptional customer feedback and robust opportunity channels.
  • Collaborative Culture: At Acuity, teamwork isn't just a buzzword - it's the cornerstone of our success. Encouragement and support fuel our collaborative culture, where every voice matters.
  • Diversity and Inclusion: Diversity isn't just a checkbox - it's who we are. At Acuity, we pride ourselves on recruiting and maintaining a workforce that celebrates diversity and treats every employee with dignity and respect.
Join Acuity, where your talents are valued, your growth is nurtured, and your impact is amplified. Together, let's shape the future of digital strategy and technology consulting.

About Acuity:

Acuity, Inc. is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal's Best Places to Work and SmartCEO Corporate Culture awards.

Why Choose Acuity?
  • Innovative Excellence: Recognized by The Washington Post's "Top Workplaces" and a nine-time recipient of the Washington Business Journal's "Best Places to Work," Acuity fosters an environment where innovation thrives and employees flourish.
  • Competitive Compensation: We value our employees and show it through highly competitive compensation and benefits packages.
  • Personal Growth: Your potential isn't just recognized at Acuity, it's actively cultivated. With tailored training, mentorship, and cutting-edge resources, we empower you to thrive personally and professionally.
  • Recognition and Visibility: Stand out in a competitive industry with Acuity's exceptional customer feedback and robust opportunity channels.
  • Collaborative Culture: At Acuity, teamwork isn't just a buzzword - it's the cornerstone of our success. Encouragement and support fuel our collaborative culture, where every voice matters.
  • Diversity and Inclusion: Diversity isn't just a checkbox - it's who we are. At Acuity, we pride ourselves on recruiting and maintaining a workforce that celebrates diversity and treats every employee with dignity and respect.

Join Acuity, where your talents are valued, your growth is nurtured, and your impact is amplified. Together, let's shape the future of digital strategy and technology consulting.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

  • Senior ServiceNow Developer

    2 weeks ago

    Reston, VA, United States Verisign Full time

    Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services. We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure...

  • Servicenow Developer

    1 day ago

    Reston, VA, United States Texas State Library and Archives Commision Full time

    Servicenow Developer /Architect Location : Reston,VA- Hybrid 2 Days Per week Interview Process Video with. hiring manager Video with team and stakeholders In person COMPANY: A $ 1.5 B+ global tech organization that enables the security, stability, and resiliency of key internet infrastructure and services. OFFERED: At this company, you will enjoy...

  • Servicenow Developer

    7 days ago

    Reston, VA, United States Texas State Library and Archives Commision Full time

    Servicenow Developer /Architect Location : Reston,VA- Hybrid 2 Days Per week Interview Process Video with. hiring manager Video with team and stakeholders In person COMPANY: A $ 1.5 B+ global tech organization that enables the security, stability, and resiliency of key internet infrastructure and services. OFFERED: At this company, you will enjoy...

  • Senior Engineer

    5 days ago

    Reston, VA, United States Affinity Executive Search Full time

    If you're a tech aficionado with a passion for making a difference, this is your chance to shine. Apply now and be part of something extraordinary! IMPACT: The Senior Engineer - ServiceNow Platform role will involve overall platform implementation, driving innovation, ensuring system optimization, and be responsible for solution design for platform delivery....

  • ServiceNow Developer Public Trust

    2 weeks ago

    Reston, VA, United States ICF Full time

    Description We are open to supporting 100% remote work anywhere within the U.S. Our Digital Modernization and Experience Group is growing, and we are looking for a talented, highly motivated Senior ServiceNow Developer to join our ICF's Digital Modernization Division. You will be responsible for helping government clients plan, manage, and execute their most...

  • Senior Product Owner

    20 hours ago

    Reston, VA, United States Lumen Solutions Group, Inc. Full time

    Job Description:Job Title: Senior Product Owner - ServiceNow TransformationLocation: Reston, VA (Hybrid: 1-2 days onsite per week) Job Type: Contract-to-Hire Position Overview We are seeking a vision-driven Senior Product Owner to lead a major ServiceNow transformation initiative. This role will be pivotal in defining product strategy, shaping roadmaps, and...

  • Senior Product Owner

    2 days ago

    Reston, VA, United States Lumen Solutions Group, Inc. Full time

    Job Description:Job Title: Senior Product Owner - ServiceNow TransformationLocation: Reston, VA (Hybrid: 1-2 days onsite per week) Job Type: Contract-to-Hire Position Overview We are seeking a vision-driven Senior Product Owner to lead a major ServiceNow transformation initiative. This role will be pivotal in defining product strategy, shaping roadmaps, and...

  • Software Development III

    1 day ago

    Reston, VA, United States ABBTECH Professional Resources Full time

    This position is for a ServiceNow developer who will be in charge of implementing new forms, workflows, flows and/or scripting in order to produce a working process for customer use. A ServiceNow developer is responsible for the ServiceNow platform of an organization, which supports IT service management to automate business processes. The role involves...

  • ServiceNow Solution Architect

    1 day ago

    Reston, VA, United States DESBY Technologies Full time

    DESBY is a forward-thinking organization specializing in delivering cutting-edge ServiceNow solutions to drive digital transformation and operational excellence for businesses across various industries. Our mission is to empower organizations with the tools and strategies they need to achieve operational excellence and digital transformation. We are looking...

  • ServiceNow Lead

    1 week ago

    Reston, VA, United States Insight Global Full time

    We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, and support of ServiceNow modules across the organization. The ideal candidate will have a proven track record in setting up and administering ServiceNow, deep familiarity with multiple ServiceNow modules (ITSM, ITOM, CMDB, etc.), and strong leadership skills....