Guitar Repair Specialist

7 hours ago

Kansas City, KS, United States Guitar Center Full time

Why Guitar Center? Here's just some of the rewards:

At Guitar Center, we believe in supporting our employees who are musicians by offering gig leave, allowing you to take time off to share your music with the world. Upon your return, your position will be waiting for you We also offer an extensive benefits package, including Medical, Dental, Vision, a 401K plan with company match, mental health support, paid sick/holiday/vacation time, an employee discount program, and options for tuition reimbursement.

POSITION OVERVIEW:

Guitar Center is a hub of creativity and music, and we encourage our staff to explore and develop their unique sound. Our mission is to foster lifelong musicianship and share the joy of music creation with everyone. We strive to create inclusive environments that prioritize our customers while fulfilling this mission.

As a Guitar Repair Specialist, you will perform maintenance and repair services on customer-owned instruments, and assist in maintaining specific store inventory. Your work will help enhance customer experiences and contribute to the growth of our business through quality craftsmanship.

A few key qualities that contribute to the success of our Repair Specialists:

  • Customer Focus: Committed to providing an excellent customer experience, able to connect meaningfully with customers, and handle service issues with approachability and knowledge.
  • Initiative: Proactive in identifying opportunities and issues, learning quickly, and taking action independently to enhance skills in product knowledge, store operations, and leadership.
  • Selling: Ready to engage in our certification program to develop a strong understanding of our products and sales techniques.
  • Training: Capable of training others effectively and communicating information in a way that is easily retained.

Your responsibilities as a Guitar Repair Specialist will include:

  • Engaging with customers to ensure a positive experience.
  • Providing high-quality service and repairs on customer-owned instruments.
  • Maintaining store-owned equipment as needed.
  • Completing warranty repairs with precision.
  • Performing additional duties as assigned.

Requirements:

  • Strong skills in guitar repair knowledge and techniques.

Preferences:

  • Basic knowledge of Guitar Center products.

Guitar Center is an Equal Opportunity Employer, ensuring fair employment opportunities for all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All hiring decisions are based on valid job-related requirements.

If you are an individual with a disability or a disabled veteran and face challenges in accessing our website, please reach out for reasonable accommodation to express interest in this position.

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