Home2 Suites College Station
2 weeks ago
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Our modern Home2 Suites by Hilton College Station hotel just one block from Texas A&M University, a.k.a. 'AggieLand.' Easterwood Airport is a short 10-minute drive away. Wolf Pen Creek Park, Veterans Park, Kyle Field and other things to do in Bryan-College Station are within a few miles of our extended-stay hotel. Whether visiting family and students, attending a big sporting event or booking an extended stay in the area for a business trip, travelers will enjoy the amenities and comfort of home. The kitchen includes a microwave, a dishwasher and a full-size refrigerator. Guests can stay connected with free WiFi, take advantage of the large work area or unwind on the sofa bed and watch HD channels on the 42-inch TV. The flexible Working Wall of their studio or one-bedroom suite lets guests customize their own space.
Application deadline for Colorado positions:
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