Service Advisor

2 weeks ago

Hales Corners, WI, United States Holz Motors Full time

At Holz Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Holz Motors is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Holz Motors is looking for Service Advisor to work in our Service Department. Employees work a rotating schedule while our department is open.

As a Quick Lube Service Advisor, you will own our customers' experience in the mobile service arena. You are the first point of contact with our customers. You will be setting appointments and writing RO's for Mobile Service Plus customers. From handling phone calls, setting appointments and providing world class service our Quick Lube Service Advisor are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry, or hospitality is preferred.

What We Offer

  • Medical and Dental Plan- with ER contribution
  • $15k of Employer paid life insurance
  • Ancillary insurance products available- life, disability, critical illness, accident
  • Employee Assistance Program
  • 401k plan and Profit Sharing
  • Paid Holiday and Vacation- vacation available right away and 2 weeks at 1 year.
  • Career advancement opportunities, promote from within
  • Employee vehicle purchase plans
  • Over 100 years Family Owned and Operated
  • #1 Chevy Dealership in the State
  • Largest and Oldest Chevrolet Dealership in the State
  • Long term job security
  • Local event tickets- Brewers, Packers, Museum, Zoo
  • Proud community supporters of the Milwaukee Museum and Milwaukee Zoo
  • Discounts on products and services
Responsibilities
  • Oversee flow of Mobile Service. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensures that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently
Qualifications
  • Organized and friendly personality
  • Proven track record of success in a sale role required
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Experience with Tekion DMS preferred but not required

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