Head Teller

3 days ago

Hattiesburg, MS, United States PriorityOne Bank Full time
About the Role:

The Head Teller plays a critical leadership role within the financial operations of a company, overseeing the teller team to ensure efficient, accurate, and secure transaction processing. This position is responsible for maintaining high standards of customer service while managing daily cash flow and balancing teller drawers. The Head Teller acts as a liaison between the teller staff and upper management, facilitating communication and implementing policies to improve operational effectiveness. This role requires a strong focus on compliance with regulatory requirements and internal controls to safeguard company assets. Ultimately, the Head Teller ensures that all teller activities align with the company's goals for customer satisfaction, risk management, and operational excellence.

Minimum Qualifications:
  • High school diploma or equivalent; associate degree or higher preferred.
  • Minimum of 3 years of experience in a teller or cash handling role within a financial institution or related industry.
  • Demonstrated leadership or supervisory experience managing a team.
  • Strong knowledge of cash handling procedures and banking regulations.
  • Proficiency with financial software and basic computer applications.
Preferred Qualifications:
  • Bachelor's degree in finance, business administration, or a related field.
  • Experience with enterprise management systems and advanced financial software.
  • Certification in banking operations or cash management.
  • Exceptional customer service and conflict resolution skills.
  • Experience working in a management role within the management of companies and enterprises sector.
Responsibilities:
  • Supervise and lead the teller team, providing training, guidance, and performance evaluations to ensure high productivity and service quality.
  • Manage daily cash operations, including balancing cash drawers, preparing deposits, and reconciling discrepancies promptly.
  • Ensure compliance with all banking regulations, company policies, and security procedures to minimize risk and maintain operational integrity.
  • Serve as the primary point of contact for teller-related issues, resolving customer concerns and operational challenges efficiently.
  • Collaborate with management to develop and implement process improvements that enhance teller operations and customer experience.

Skills:

The Head Teller utilizes strong leadership and communication skills daily to motivate and manage the teller team effectively, ensuring smooth operations and high morale. Analytical skills are essential for balancing cash drawers accurately and identifying discrepancies or potential fraud. Proficiency in financial software enables efficient transaction processing and reporting, while knowledge of regulatory requirements ensures compliance and risk mitigation. Customer service skills are critical for addressing client inquiries and resolving issues promptly, maintaining the company's reputation. Additionally, problem-solving abilities support continuous process improvements and operational excellence within the teller function.

  • Personal Banker/Teller

    7 days ago

    Hattiesburg, MS, United States Renasant Full time

    Personal Banker/Teller - FloatingJob ID 2025-14516Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial...

  • Personal Banker

    2 weeks ago

    Hattiesburg, MS, United States Renasant Full time

    Personal BankerJob ID 2025-14863Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep...

  • Personal Banker

    5 days ago

    Hattiesburg, MS, United States Renasant Full time

    Personal BankerJob ID 2025-14863Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep...

  • Personal Banker

    7 days ago

    Hattiesburg, MS, United States Renasant Full time

    Personal BankerJob ID 2025-14863Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep...

  • Personal Banker

    1 week ago

    Hattiesburg, MS, United States Renasant Full time

    Personal BankerJob ID 2025-14863Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep...

  • Personal Banker

    1 week ago

    Hattiesburg, MS, United States Renasant Full time

    Personal BankerJob ID 2025-14863Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep...

  • Personal Banker

    24 hours ago

    Hattiesburg, MS, United States Renasant Full time

    Personal BankerJob ID 2025-14863Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep...

  • Head Teller

    6 days ago

    Hattiesburg, United States PriorityOne Bank Full time

    I. TO PROVIDE PRIORITYONE BANK SERVICE, WE ALL MUST: Be an ambassador of PriorityOne Bank. Always speak positively about our organization and of your co-workers. Remember that protecting the assets of our bank is everyone's job. Understand the importance of confidentiality, honesty, respect for others, teamwork, integrity and professionalism. Know our...

  • Personal Banker/Teller

    4 weeks ago

    Hattiesburg, United States Renasant Full time

    Personal Banker/Teller - FloatingJob ID 2025-14516Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial...

  • Personal Banker/Teller

    1 week ago

    Hattiesburg, United States Renasant Bank Full time

    Personal Banker/Teller - Floating Job ID 2025-14516 Job Locations US-MS-Hattiesburg Overview Personal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their...

  • Personal Banker/Teller

    2 weeks ago

    Hattiesburg, United States Renasant Full time

    Overview Personal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep understanding of Renasant Bank customer engagement model, you...

  • Personal Banker

    1 week ago

    Hattiesburg, United States Renasant Full time

    Personal BankerJob ID 2025-14863Job LocationsUS-MS-HattiesburgOverviewPersonal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a deep...

  • Personal Banker

    1 week ago

    Hattiesburg, United States Renasant Full time

    Personal Banker Job ID 2025-14863 Job Locations US-MS-Hattiesburg Overview Personal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a...

  • Personal Banker

    2 weeks ago

    Hattiesburg, United States Renasant Bank Full time

    Personal Banker Job ID 2025-14863 Job Locations US-MS-Hattiesburg Overview Personal Bankers are intentional about delivering a consistent best in class customer experience. A Personal Banker is a customer service and proactive sales focused position tasked with engaging existing and prospective customers to determine and meet their financial needs. With a...