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Data Center Team Lead
2 weeks ago
MINIMUM QUALIFICATIONS:
• Minimum of FIVE YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment.
• Prior military experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to work with senior company leaders in the delivery of exceptional customer service.
• Ability to maintain Service Level Agreements (SLA's) through the implementation of proactive issue detection and reporting tools.
• Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries.
• Excellent problem-solving skills and attention to detail, with the ability to work independently and as part of a team.
• Proven leadership and supervisory skills, with experience managing and mentoring a team of technicians.
• Ability to prioritize in a complex, fast-paced environment.
• Ability to work in a fast-paced, high-pressure environment and handle multiple tasks simultaneously.
• Ability to lift up to 50lbs. and work in elevated or tight locations.
• High School diploma/GED
• Certification or formal training in data center operations is required.
• Technical certification in electrical, mechanical, or HVAC systems preferred.
• Strong knowledge of electrical, mechanical, and HVAC systems, including the ability to read and interpret technical manuals and schematics.
PRINCIPAL ACCOUNTABILITIES:
• Manage team and staff performance.
• Influence, motivate, and enable others to contribute to the organization's success.
• Monitor all critical facilities including HVAC, Electric, and Mechanical systems.
• Monitor the critical service delivery infrastructure for both customer facing and internal networks.
• Serves as a point of contact for external customer issues when reported to the Operations Command Center.
• Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling.
• Document and implement best practices and processes to minimize operational downtime.
• Assist in creating "Method of Procedure" documents for personnel to follow for planned and unplanned events.
• Maintain appropriate facility and networking inventories for both customer and internal use systems.
• Assists with coordination, communication, and escalation efforts during emergency recovery events for customers.
• Assists with the development of tools that will enhance the team's performance.
• Contributes to outage postmortem analysis meetings and discussions.
• Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment.
• Creates, updates, and closes service tickets.
• Perform remote hands work for internal and external customers.
• Perform Facilities Rounds and escalate pertinent information.
• Process in and out bound shipping/receiving for Deliveries.
• Provide data center escorts as requested.
