Customer Service Representative

Position Details

Position Information

Recruitment/Posting Title
Customer Service Representative

Job Category
AFSCME 1761 (COLT)

Department
IPO-Mail Services-NB

Overview

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Customer Service Representative for the Division of Institutional Planning & Operations (IP&O). Under general supervision, serves as an initial point of contact with customers, effectively communicating departmental service lines/levels, prices, determining job specifications and required materials, developing cost estimates, and providing project completion dates.

Among the key duties of this position are the following:

• Follows-up with customers, conveying status of work and advising of any deviations from the original estimate and/or schedule.
• Also responsible for the establishing, cultivating, and maintaining existing and potential customers through sales calls and presentations, developing a "partnership" relationship with customers, and seeking out additional sales opportunities with established customers.

FLSA
Nonexempt

Grade
15

Salary Details

Minimum Salary
42707.750

Mid Range Salary
50173.930

Maximum Salary
57953.990

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time

Working Hours

Standard Hours
35.00

Daily Work Shift
Day

Work Arrangement

Union Description
AFSCME - Local 1761 COLT

Payroll Designation
PeopleSoft

Seniority Unit

Terms of Appointment
Staff - 12 month

Position Pension Eligibility
PERS

Qualifications

Minimum Education and Experience

• High school/vocational school education or equivalent.
• A minimum of three years experience in a customer service role.

Certifications/Licenses

• Valid driver's license, two years driving experience and successful completion of the Rutgers Defensive Driving Course.

Required Knowledge, Skills, and Abilities

• Must have the ability to write precise job tickets.
• Ability to record and maintain data in computerized and non-computerized formats.
• Must be able to communicate effectively.
• Ability to record and maintain data in computerized and non-computerized formats.
• Must be able to communicate effectively.
• Must have effective client service skills.
• May require the ability to group lead.

Preferred Qualifications

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

• Shift hours/Schedule: 9:00am- 4:30pm, Monday- Friday
• Clean Driving Record

Posting Details

Posting Number
25ST2319

Posting Open Date
11/06/2025

Special Instructions to Applicants

Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday,11/14/2025. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well.

Regional Campus
Rutgers University-New Brunswick

Home Location Campus
Livingston (RU-New Brunswick)

City
Piscataway

State
NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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