Client Support Specialist

Our Mission

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.

Position Summary

The Client Support Specialist plays a vital support role within WPCC's Recuperative Care facility by assisting clients recovering from illness or injury-often those experiencing homelessness or unstable housing. The position supports daily living activities, monitors health status, and helps clients connect to medical and social services. The goal is to ensure comfort, safety, and dignity during the recovery process through compassionate, traumainformed care.

Essential Duties and Responsibilities

Personal Care Assistance

• Assist with meal preparation and feeding.
• Support clients with hygiene and mobility needs.

Client Support and Engagement

• Provide emotional support and companionship to clients recovering from illness or injury.
• Encourage participation in social or enrichment activities to promote mental and emotional well-being.
• Assist clients with communication needs, including language or cognitive barriers.

Administrative Tasks

• Maintain accurate and timely documentation in EHR and end of shift reports.
• Complete incident reports and communicate relevant updates to the care team.
• Stock and organize supplies; maintain cleanliness and order in shared spaces.

Care Coordination

• Provide guidance and reminders to clients regarding medication routines, appointments, and daily care activities.
• Collaborate with Medical Coordinator (LVN), Medical Coordinator Assistants (MAs), and case managers to ensure continuity of care and timely follow-up.
• Educate and empower clients to participate in their care, promoting independence and recovery.

Housekeeping

• Maintain a clean, safe, and sanitary environment in client living areas, common spaces, and restrooms.
• Assist clients with laundry, bed changes, and basic room organization as needed.
• Ensure proper handling and disposal of biohazard materials, sharps, and other waste according to safety protocols.
• Stock and replenish cleaning supplies, linens, and hygiene items in designated areas.
• Identify and promptly report maintenance or safety concerns to site management.
• Support infection control procedures to prevent the spread of illness within the facility.

Qualifications and Requirements

Education

• No specific degree required
• Healthcare or social service experience (preferred)

Experience

• Minimum of 6 months to 1 year of experience in healthcare, shelter, or supportive services (preferred)
• Experience supporting clients with medical or behavioral health needs is a plus

Certifications or Licenses

• Basic Life Support (BLS) Certification (Required within 2 weeks of hire)
• Additional healthcare or support training (Preferred but not required)

Core Competencies

• Cultural responsiveness and trauma-informed care
• Professional communication and interpersonal skills
• Time management and organizational ability
• Basic computer literacy (e.g., Microsoft Office, EHRs)
• Confidentiality and compliance awareness

Working Conditions & Physical Requirements

• Work is performed indoors at a recuperative care shelter facility.
• Regular walking, bending, standing, and assisting with client mobility required.
• Must be able to lift up to 25 lbs. and support clients with physical needs.
• Personal Protective Equipment (PPE) required in accordance with infection control protocols.
• May involve exposure to emotional or crisis situations requiring de-escalation and support.

Schedule and Travel Requirements

• Full-time, non-exempt position.
• Shift-based schedule including evenings, weekends, or holidays as needed.
• Minimal travel required to nearby clinics or service providers (local only).

EEO / ADA Statement

WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodations to qualified individuals with disabilities.

Disclaimer

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.

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