Assistant Store Manager

5 days ago

Charlotte, NC, United States PLS Full time
This job is located at 1800 South Tryon Street, Charlotte, NC 28203

PLS® Overview:

Why PLS? Because You Deserve Better® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.

Job Responsibilities
  • Maintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us again
  • Establishing a strong customer service culture within the store
  • Assisting the Store Manager in implementing strategies to help meet store goals and objectives
  • Assisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectations
  • Ensuring compliance with federal, state, and local regulations
  • Performing the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
  • Analyzing financial statements and trends to increase and maximize sales
  • Marketing within the community to increase market share and store revenues
  • Resolving customer complaints for increased customer satisfaction
  • Assisting the Store Manager with managing schedule, cash, and store audits
  • Reviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.
  • Helping to maintain a neat and clean store environment for our customers and team members
  • Other duties as assigned
Job Requirements:
  • A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
  • Ability, willingness, and confidence to engage with customers
  • Ability to develop positive relationships with customers
  • Strong desire to exceed company initiatives and inspire excellence in a team
  • Excellent communication and presentation skills
  • High-energy, collaborative management experience
  • Professional appearance and demeanor
  • Must be honest and have integrity
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus
Working Conditions and Physical Requirements:
  • Must be able to stand for extended periods
  • Must be able to lift up to 15 lbs. with little assistance
  • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
  • Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers


Benefits:

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication • Customer Focus • Integrity and Trust • Teamwork • Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

  • Assistant Store Manager

    1 day ago

    Charlotte, NC, United States Ross Full time

    GENERAL PURPOSE : Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the...

  • Assistant Store Manager

    24 hours ago

    Charlotte, NC, United States Ross Full time

    GENERAL PURPOSE : Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the...

  • Assistant Store Manager

    23 hours ago

    Charlotte, NC, United States Buckle LLC Full time

    Summary We are excited to open a brand new store at the Charlotte Premium Outlets in Charlotte North Carolina late February! We will be hiring many new positions for this team and will start interviews in Mid-January. The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the...

  • Assistant Store Manager

    3 days ago

    Charlotte, NC, United States Buckle LLC Full time

    Summary We are excited to open a brand new store at the Charlotte Premium Outlets in Charlotte North Carolina late February! We will be hiring many new positions for this team and will start interviews in Mid-January. The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the...

  • Assistant Store Manager

    5 days ago

    Charlotte, NC, United States Buckle LLC Full time

    Summary We are excited to open a brand new store at the Charlotte Premium Outlets in Charlotte North Carolina late February! We will be hiring many new positions for this team and will start interviews in Mid-January. The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the...

  • Assistant Store Manager

    8 hours ago

    Charlotte, NC, United States Leslie's Poolmart, Inc. Full time

    DIVE IN TO A NEW CAREER WITH LESLIE'S: Leslie's pool supplies is the “World's Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing the best-in-class products and...

  • Assistant Store Manager/Key Carrier

    5 days ago

    Charlotte, NC, United States Roses Discount Stores Full time

    Roses/Roses Express is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Roses/Roses Express Assistant Manager/Key Carrier you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of...

  • Assistant Store Manager/Key Carrier

    1 day ago

    Charlotte, NC, United States Roses Discount Stores Full time

    Roses/Roses Express is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Roses/Roses Express Assistant Manager/Key Carrier you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of...

  • Assistant Store Manager/Key Carrier

    5 days ago

    Charlotte, NC, United States Roses Discount Stores Full time

    Roses/Roses Express is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Roses/Roses Express Assistant Manager/Key Carrier you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of...

  • Assistant Store Manager, Charlotte

    23 hours ago

    Charlotte, NC, United States Hill House Home Full time

    Hill House is seeking an eager Assistant Store Manager to support the retail team at our upcoming Charlotte, NC store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also play a crucial role in supporting the Store Manager with daily operations and client experience to ensure the overall...