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Technology Trainer
2 weeks ago
Location: Brooklyn, NY
Pay: $30 - 40/hr, W 2
18+ Month Contract
Schedule:
- Trainers will work between the hours of 9-5 conducting trainings for 1.5 - 3 hours, including setup times.
- Trainers will need to go to different sites throughout the week in all 5 boroughs of NYC.
- On average, this will be 20 hours a week with the potential for more hours depending on the needs for that quarter.
- Working hours are typically Mondays - Thursdays.
- Schedules are determined at the beginning of each quarter.
- A 1-2 week break may be taken at the end of each quarter to allow time for preparation for the next.
- This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals.
- Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as "brand ambassadors" and are responsible for communicating the OATS culture of excellence, curiosity, and attitude.
- Trainers teach OATS' curriculum using books and online resources specifically designed for older adults.
- In-person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics.
- Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more.
- Our trainers are also fundamental in creating a community of support among participants.
- This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors' lives.
- A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.
- Teaching technology courses virtually and in-person using the OATS curriculum and approach.
- Creating a comfortable and supportive learning environment.
- Offering personalized support to callers on the Senior Planet hotlines.
- Making outbound calls to Senior Planet members.
- Maintaining professionalism at all times.
- Representing and promoting Senior Planet culture and opportunities to course participants.
- Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.
- Coordinating with site staff, including site visits, graduations, etc.
- Submitting paperwork in a timely manner.
- Collecting surveys and evaluations.
- Entering data into Salesforce database.
- Participating in trainer meetings and other training events.
- Recruiting participants, as needed.
- Participating in special projects, as needed (e.g., outreach, curriculum, etc.).
- Supervising volunteers who assist classes, as needed.
- Excellent speaking and communication skills.
- Ability to communicate technical information clearly in English and Spanish.
- Experience teaching teenagers, adults, and/or seniors, preferable.
- Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices. ( Manager wants to see this detailed on the resume as well)
- Comfortable traveling to various senior/community centers as needed, when/if safe to do so.
- Ability to work independently and as part of a training team.
- Superior time-management skills.
- Flexibility, patience, and a sense of humor.
- Minimum of 1 year experience in a professional work setting.
