Medical Assistant II

1 week ago

Baton Rouge, LA, United States Baton Rouge General Full time
Description

JOB PURPOSE & MISSION

Assist the physician in coordinating care appropriate for the needs for the age population served, as defined in the department's scope of service and under the direction/supervision of the physician, clinic RN and/or clinic manager

Essential Job Functions include, but are not limited to:

1. Performs basic physical assessment on patients collecting data essential for treatment.
  • Collects all assessment data prior to the physician encounter in accordance with policy and communicates the presence of emergent identified problems immediately to the physician.
  • Data collected (patients' height, weight, vital signs and history) is 100% accurate
2. Performs patient care according to standards of care and the needs of the patient.
  • Administers medications as ordered by physician and adhering to policy, with 100% accuracy.
  • Satisfactorily, performs treatments as prescribed and directed by physician and adhering to policy.
  • Satisfactorily performs independent treatments as patient condition warrants as ordered by physician, adhering to clinic policy and protocol.
  • Performs phlebotomy as directed by physician, using proper technique 100% of the time, and in compliance with company policy.
3. Answers and responds to all incoming patient care related phone calls.
  • Assesses and accurately determines the purpose of the call according to policy.
  • Discusses the nature of the call with the physician and responds according to physician instruction.
  • Documents, with 100% accuracy, all independent actions and physician instructions
4. Assists in the data management processes of the clinic.
  • Assists with clinic charges, with 100% accuracy, as needed.
  • Updates, with 100% accuracy, patient clinical records as needed.
5. Performs all other duties as assigned.

JOB REQUIREMENTS

Experience

Required - 1 to 2 years in the clinic setting

Education

Required - none

Preferred - High School Diploma or GED and Completion of a Medical Assistant program

Certifications & Licensure

Preferred - Current Medical Assistant Certification

Special Skills or Knowledge

Required - none

HIPAA & SAFETY REQUIREMENTS

HIPAA - Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: paper and electronic medical records without limitation, patient demographics, lab, radiology and films results, surgery/appt schedules, patient financial and 3rd party billing information, patients related complaints, information related to patient location and religious beliefs.

SAFETY - Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting, handles wastes, sharps and linens, PPE, exposure control plans, hand washing, environmental rounds to ensure safety, administers meds/bloods products, receives orders for patients, clinical alarms, collects blood samples for all age groups.

PERFORMANCE CRITERIA & STANDARDS

Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
  • Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
  • Takes initiative in living our Everyday Excellence values and vital signs.
  • Takes initiative in identifying customer needs before the customer asks.
  • Participates in teamwork willingly and with enthusiasm.
  • Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
  • Keeps customers informed, answers customer questions and anticipates information needs of customers
Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
  • Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
  • Maintains accurate and reliable patient/organizational records.
  • Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
  • Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
  • Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
  • Upholds the ethical standards of the organization.
Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
  • Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
  • Initiates or redesigns to continuously improve work processes.
  • Contributes ideas and suggestions to improve approaches to work processes.
  • Willingly participates in organization and/or department quality initiatives.
Cost Management - Employee demonstrates effective cost management practices.
  • Effectively manages time and resources
  • Makes conscious effort to effectively utilize the resources of the organization - material, human, and financial.
  • Consistently looks for and uses resource saving processes.
Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
  • Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
  • Employee proactively reports errors, potential errors, injuries or potential injuries.
  • Employee demonstrates departmental specific patient and employee safety standards at all times.
  • Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

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