Customer Service Specialist

1 week ago

Arlington Heights, IL, United States SurfacePrep Full time

We are seeking a detail-oriented and professional Customer Service Specialist to join our team at DTA. DTA - Diamond Tool & Abrasives is a division of SurfacePrep. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will thrive in a highly paced office environment and be passionate about delivering outstanding service to our industrial and commercial clients.

Key Responsibilities

  • Serve as the primary point of contact for customer and sales inquiries via phone, email, and internal systems.
  • Process orders, quotes, and returns accurately and efficiently.
  • Provide product information and support related to our products and services.
  • Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
  • Maintain and update customer records in the CRM system.
  • Troubleshoot and resolve customer issues with professionalism and urgency.
  • Support the sales team with orders and customer follow-ups.
  • Uphold company standards for service quality and responsiveness.
  • Multitask effectively-manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.
Requirements
  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Previous experience in customer service, preferably in a distribution or industrial setting.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and CRM systems.
  • Ability to work independently and collaboratively in an office environment.
  • Attention to detail and strong organizational skills.
  • Technical aptitude or willingness to learn product specifications.
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.
Benefits
  • Medical, Dental, and Vision Insurance.
  • 401(k) Plan.
  • Paid Time Off - 3 weeks first year accrued monthly.
  • Paid Holidays.
  • Company Paid Life Insurance.
  • Company Paid Short-Term Disability.
  • Company Paid Long-Term Disability.
  • Employee Assistance Program.

About Us

SurfacePrep, founded in 1956, is the leading distributor of abrasive blasting media, specialty ceramics, and finishing equipment, with 60 facilities across the U.S., Canada, U.K., and The Netherlands. Our experts work closely with manufacturers to improve quality, productivity, and profitability, offering a full range of media, tools, and accessories. Recently acquired by SurfacePrep, Diamond Tool & Abrasives (est. 1979) brings over 40 years of experience distributing grinding wheels, cutoffs, bandsaw blades, and metallurgical supplies, serving Foundries, Heat Treaters, and Labs through a dedicated sales team.

Salary Description

$25.00 - $29.00 / hour

  • Technical Service Specialist

    1 week ago

    Arlington Heights, IL, United States WITRON Service Full time

    Join WITRON as a Technical Service Specialist! As a Technical Service Specialist you will be responsible for helping facilitate the maintenance of an automated material handling system at all our US sites. In this position, you will mentor and coach the site maintenance teams and provide support to the Maintenance Manager in the day-to-day operations of the...

  • Technical Service Specialist

    1 week ago

    Arlington Heights, IL, United States WITRON Service Full time

    Join WITRON as a Technical Service Specialist! As a Technical Service Specialist you will be responsible for helping facilitate the maintenance of an automated material handling system at all our US sites. In this position, you will mentor and coach the site maintenance teams and provide support to the Maintenance Manager in the day-to-day operations of the...

  • Technical Service Specialist

    7 days ago

    Arlington Heights, IL, United States WITRON Service Full time

    Join WITRON as a Technical Service Specialist! As a Technical Service Specialist you will be responsible for helping facilitate the maintenance of an automated material handling system at all our US sites. In this position, you will mentor and coach the site maintenance teams and provide support to the Maintenance Manager in the day-to-day operations of the...

  • Technical Service Specialist

    2 weeks ago

    Arlington Heights, IL, United States WITRON Service Full time

    Join WITRON as a Technical Service Specialist! As a Technical Service Specialist you will be responsible for helping facilitate the maintenance of an automated material handling system at all our US sites. In this position, you will mentor and coach the site maintenance teams and provide support to the Maintenance Manager in the day-to-day operations of the...

  • Technical Service Specialist

    2 days ago

    Arlington Heights, IL, United States WITRON Service Full time

    Join WITRON as a Technical Service Specialist! As a Technical Service Specialist you will be responsible for helping facilitate the maintenance of an automated material handling system at all our US sites. In this position, you will mentor and coach the site maintenance teams and provide support to the Maintenance Manager in the day-to-day operations of the...

  • Retail Customer Service Specialist

    7 days ago

    Arlington Heights, IL, United States DICK'S SPORTING GOODS INC Full time

    At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a...

  • Customs Brokerage Specialist

    1 week ago

    Arlington Heights, IL, United States Wheeler Staffing Partners Full time

    Senior Recruiter | Texas Tech Alum | Driving Talent Growth and Organizational Success Customs Brokerage Specialist Location: Arlington Heights, IL Hybrid (3 days in office / 2 days remote) Employment Type: Direct Hire Salary: $55,000 $63,000 annually + discretionary bonus Position Overview Wheeler Staffing Partners is seeking a detail?oriented Customs...

  • Customs Brokerage Specialist

    2 weeks ago

    Arlington Heights, IL, United States Wheeler Staffing Partners Full time

    Senior Recruiter | Texas Tech Alum | Driving Talent Growth and Organizational Success Customs Brokerage Specialist Location: Arlington Heights, IL Hybrid (3 days in office / 2 days remote) Employment Type: Direct Hire Salary: $55,000 $63,000 annually + discretionary bonus Position Overview Wheeler Staffing Partners is seeking a detail?oriented Customs...

  • Customer Service Representative

    5 days ago

    Arlington Heights, IL, United States S and J Plumbing Full time

    Customer Service Representative Arlington Height, IL   Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company to build a long-term career? Look no further! S&J is an employee-focused workplace looking to grow and build their team of professionals! At S&J Plumbing, we believe happy...

  • Customer Service Associate

    3 days ago

    Arlington Heights, IL, United States Driven Car Wash Full time

    Sales Associate - Driven Car Wash Driven Car Wash is an emerging express car wash operator with a growing presence in the Chicagoland area. We've built an organization rooted in leadership, innovation, and expertise, where employees are encouraged to use their creativity and talent to develop new solutions, meet evolving demands, and deliver industry-leading...