Front Desk Representative Physical Therapy Bilingual
2 weeks ago
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Job Summary
We are seeking a friendly and service-oriented Front Desk Representative to join the team at our Physical Therapy clinic. As a Front Desk Representative, you will be the first point of contact for our patients. You will greet customers as they arrive, book appointments, answer phone calls, run eligibility, obtain authorizations, and collect payment (co-pay, deductibles, and balances). The ideal candidate has a cheerful disposition, is bilingual, has excellent communication, and computer skills, and is capable of multitasking.
Responsibilities
Greet customers as they arrive and provide an excellent customer experience
Answer phone calls and schedule appointments
Assist clients with paperwork, including consent forms
Run insurance eligibility
Obtain Prior Authorization
Maintain a clean and inviting environment
Provide general customer service and attend to the needs of customers throughout their services
Qualifications
Two or more years of experience as a receptionist or similar role is preferred
Bilingual (English/Spanish) is preferred
Excellent communication skills with a commitment to customer service
Strong work ethic and positive attitude
Familiar with computers and scheduling software
Excellent multi-tasking skills
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