Director, Change Management

Location(s):
United States of America

City/Cities:
Atlanta

Travel Required:
00% - 25%

Relocation Provided:
No

Job Posting End Date:
January 16, 2026

Shift:

Job Description Summary:

The Director, Change Management is responsible for designing and executing the change management strategy that enables Coca-Cola North America's shift to a Product Operating Model and modern digital organization. This role builds the foundation for organizational readiness, communication, and capability adoption - ensuring that teams, leaders, and system partners not only understand the change but embrace and sustain it.

The ideal candidate combines strategic acumen with strong operational delivery - designing best-in-class change management frameworks, embedding new ways of working, and cultivating a culture that thrives on learning, collaboration, and digital confidence.

What You'll Do for Us

Primary Responsibilities

1. Define Change Management Strategy: Develop and own the end-to-end change management strategy for the Digital & Product Organization, aligned to NAOU's transformation roadmap and enterprise priorities.

2. Design and Implement Best-in-Class Frameworks: Introduce scalable and repeatable change management approaches (communication, engagement, adoption, measurement) leveraging global best practices and proven models (e.g., Prosci, ADKAR, Kotter).

3. Lead Communication & Engagement Campaigns: Design communication plans, engagement forums, and storytelling assets that bring the transformation to life for associates, leaders, and system partners.

4. Enable Capability Adoption: Partner with Product, Data, and Engineering teams to drive adoption of new tools, processes, and behaviors through training, playbooks, and embedded support.

5. Coach Leaders & Change Champions: Build a network of transformation ambassadors across business and system entities; coach leaders to model desired behaviors and lead change effectively.

6. Measure and Report Change Effectiveness: Develop metrics, pulse surveys, and insights to track engagement, adoption, and change readiness across functions and system entities.

7. Continuous Improvement & Knowledge Sharing: Institutionalize change playbooks, toolkits, and best practices to build long-term change capability across the organization.

FINANCIAL / JOB SCOPE

• Leads cross-functional change initiatives impacting all NAOU associates across NAOU and 60+ system partners.
• Accountable for driving measurable progress on engagement, adoption, and readiness KPIs.

COMMUNICATION COMPLEXITIES

• Partners with the VP, Digital & Data, Transformation Office and Product Leaders to define, sequence, and deliver change strategies.
• Communicates across multiple audiences - executives, product teams, frontline associates, and system partners - ensuring clarity, connection, and consistency.
• Translates complex transformation initiatives into simple, inspiring messages that connect to business and individual value.
• Must balance advocacy (building excitement) with accountability (ensuring behavior change and adoption).

JUDGMENT AND DECISION-MAKING

• Defines the strategic approach for managing organizational change across the Digital & Product Organization.
• Determines the appropriate change interventions, communication strategies, and engagement tactics by audience and impact level.
• Advises leadership on readiness, risk mitigation, and stakeholder alignment.
• Recommends and implements tools and metrics to measure adoption and change impact.

INNOVATION

• Introduces new approaches to engagement and change - leveraging storytelling, digital learning platforms, data-driven insights, and behavioral science.
• Builds digital confidence and literacy through creative, experience-based training and activation campaigns.
• Designs playbooks and templates that make change scalable, repeatable, and measurable.
• Embeds a culture of continuous learning and experimentation across the transformation journey.

SUPERVISORY RESPONSIBILITIES

• No direct reports initially; leads through influence and coordination across transformation, HR, and product teams.
• May lead vendor partners or external change consultants as needed.
• Builds and coordinates a network of change champions across the Digital & Product Organization and broader system.

Key Qualifications

Education: Bachelor's degree, or equivalent practical experience

7 or more years of relevant experience

What We Can Do For You

• Iconic & Innovative Brands: You'll have the opportunity to work with over 20 different billion-dollar brands such as Coca-Cola, Sprite, Fanta, Powerade, and more.
• Creative Team Culture: Be inspired by the best brand leaders and agencies in the world, fostering a creative culture that supports taking risks and innovation.
• Global Exposure to World Class Leaders: You'll have access to global marketing leaders that will expand your network and expose you to emerging digital platforms and marketing insights.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Pay Range:
$143,600 - $164,700

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:
30

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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