Technical Sales Support Supervisor

7 days ago

Rock Hill, SC, United States Ebara Pumps Americas Corporation Full time
Job Purpose

The Technical Sales Support Supervisor provides day-to-day leadership and direction for the Application Engineers, Sales Engineers, Project Managers, and Product Management Specialists within the Inside Sales organization. This role supports the Inside Sales Manager by developing and implementing processes, training programs, and KPI metrics designed to enhance technical sales support and product marketing for EPAC customers and regional sales managers.

The Technical Sales Support Supervisor ensures the team delivers accurate, timely, and professional support in technical specification review, quotation preparation, project documentation, order execution, and product marketing initiatives. The role also focuses on building staff capabilities, driving process improvements, and strengthening collaboration between sales, marketing, engineering, and customer service functions.

Duties and Responsibilities

Leadership and Staff Development

  1. Provide direct supervision, coaching, and performance management for Application Engineers, Sales Engineers, Project Managers, Product Management Specialists, and other support staff.
  2. Develop and implement training programs to ensure staff are proficient in product knowledge, company processes, and customer support practices.
  3. Monitor individual and team performance using defined KPIs; provide regular feedback and implement corrective actions as needed.
  4. Foster a collaborative, professional, and customer-focused work environment.
Process Development and Oversight
  1. Support the Inside Sales Manager in designing and improving processes for technical sales support, including specification review, quotation workflows, and project tracking.
  2. Ensure consistent application of best practices across the team.
  3. Promote continuous improvement by identifying inefficiencies, recommending enhancements, and leading implementation of approved changes.
  4. Oversee accurate and timely use of ERP, CRM, and related systems for tracking quotations, projects, and customer interactions.
Technical Sales Support
  1. Guide the team in reviewing customer and project specifications to align proposals with EPAC products and capabilities.
  2. Ensure quotations, submittals, and project documentation are accurate, professional, and delivered in a timely manner.
  3. Provide escalation support to staff when technical issues require coordination with engineering, quality, or product management.
  4. Partner with Regional Sales Managers to deliver superior technical support for customers, distributors, and OEM partners.
Product Management and Marketing Collaboration
  1. Supervise the Product Management Team, ensuring alignment with business development and growth initiatives.
  2. Work with marketing and sales leadership to create, adapt, and tailor impactful product content that supports product promotion and brand awareness.
  3. Increase EBARA market presence by promoting focus products to key audience decision-makers within targeted segments and applications.
  4. Support product positioning and customer engagement strategies by aligning technical sales support and product marketing activities with sales growth objectives.
Customer and Interdepartmental Collaboration
  1. Work with Customer Service, Aftermarket Service, and Engineering teams to resolve customer issues effectively and efficiently.
  2. Support the development of distributor and OEM personnel by ensuring technical sales staff provide accurate training and guidance.
  3. Collaborate with Sales and Operations leadership to align departmental activities with company growth and service objectives.
Other Responsibilities
  1. Promote a safe and professional work environment at all times.
  2. Follow company policies and procedures, and recommend improvements when appropriate.
  3. Perform other duties as assigned by the Inside Sales Manager.
Qualifications

Minimum five years of experience in applications engineering, technical sales, or sales support in an industrial or wastewater pump company (or related industry).
  1. Demonstrated leadership or supervisory experience.
  2. Bachelor's degree in engineering, business, or related field (or equivalent experience).
  3. Strong technical acumen with the ability to interpret specifications, drawings, and project documents.
  4. Proficiency with MS Office; experience with ERP/CRM systems required (Salesforce experience preferred).
  5. Excellent communication, organizational, and problem-solving skills.


Working Conditions

This position operates in a professional, temperature controlled, office setting that is clean and well lit. In this environment, employees will have their own workstation, office or cubical space and are equipped basic office equipment including a desk, chair, telephone, headset, and computer, etc. Due to the nature of business activities, extended or a flexible work schedule is often required over the traditional 8 to 5 workday. This position is fast paced, as work may be repetitious and stressful, with little time between calls or case management activities.

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