IT Solutions Analyst

PURPOSE OF JOB
As an IT Solutions Analyst at Sight Sciences, you will be an integral part of the IT team. Reporting to IT Management, you will contribute to driving our growth by leveraging technology across a global enterprise. You will be responsible for developing and executing the IT strategy, including partnering with the company's leadership team to define technology requirements and solutions, drive innovation, and ensure success and efficiencies across the organization.

MAJOR DUTIES AND RESPONSIBILITIES

** This role is hybrid and requires being onsite 50% of the time. **

• IT/Desktop support services - Troubleshoot and resolve hardware, software, and peripheral issues (desktops, laptops, printers, mobile devices, etc).
• Salesforce developer and administrator.
• Help build the roadmap and provide the strategic vision to align the IT organization around key business initiatives, focusing on an increased demand for data management and cross system integration based on business needs.
• Drive the roadmap to streamline, standardize, and strengthen performance, reliability, robustness and scalability across the company.
• Provide end-user application support delivering extraordinary customer service.
• Help set strategic and tactical direction for the use of IT systems, which includes budgets and return on investment.
• Provide innovative leadership, motivation, and guidance required for world-class IT to successfully meet strategic objectives and deliverables in support of the business needs.
• Foster a culture of collaboration and support through coaching and mentoring
• Communicate and influence team members at all levels.
• Continually evaluate new technology trends balancing the need for enterprise-ready technology with a desire to innovate
• Define and execute IT plans to deploy new systems, tools and technology and ensure smooth adoption in a strict Sarbanes-Oxley environment
• Coach scrum team to higher levels of agile execution.
• Identify opportunities to use automation and data to improve business performance.
• Improve upon existing services by seeking opportunities to creatively transform into improved solutions.
• Focus the team on continuous improvement.
• Work as a key liaison with business users and technical teams and translate business requirements into technical requirements.
• Work with the product owner and stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems to help design optimal solutions.
• Provide clarity and guidance when working with developers to solve technical and analytical issues.
• Deliver clear written and oral communication with cross functional teams.
• Ensure processes meet all applicable compliance and regulatory requirements, including EEO, HIPPA, GDPR, and SOX.
• Measure results regularly and drive to benchmarked best practices
• Help select and manage outside vendors that satisfy business needs, regulatory requirements and budget considerations
• Support company goals and objectives, policies and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements.
• Maintain a professional and credible image with key physicians, distributors, consultants, vendors, and co-workers.
• Actively work to promote the Sight Sciences culture focused on team building and morale within the IT department.
• Carry out all duties and responsibilities as assigned by the Company in accordance with Company policies, procedures, and applicable laws and regulations governing our business practices.
  

EDUCATION REQUIREMENTS

• BS/BA in computer science, engineering or relevant field
  

EXPERIENCE REQUIREMENTS

• 3-5 years of technology experience with responsibility maintaining and implementing Business systems.
  

OTHER QUALIFICATIONS

• An understanding of and experience in the medical device industry is a plus
• Experience planning, designing and implementing efficient business and system solutions.
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical ability.
• Ability to demonstrate effective leadership in ambiguous and frequently changing situations.
• Effective communication and business partnering ability.
• Ability to balance short-term tactical decisions with long term strategic thinking. Ability to execute on road maps with clear results.
• Proven long-term strategic thinker and experience leading complex projects.
• Able to effectively prioritize and handle multiple tasks in a fast paced, dynamic environment
• Innovation thought leader who brings together experience and creativity to drive change.
• Strong interpersonal skills and ability to work with others in a positive and collaborative manner.
• Ability to work well on cross-functional basis internally and with business partners and drive results.
• Excellent communication (written / oral), presentation and organization skills.
• Experience in outsourced IT solutions
• Solid understanding of data analysis, budgeting and business operations
• Strong business acumen and change management capabilities
• Experience with the Agile development methodology.
• Strong proponent of a culture of continuous delivery, continuous improvements through technology, improved skills and processes.
  

PHYSICAL DEMANDS

• Occasional lifting (