Customer Service Team Member

7 days ago

Meadville, PA, United States ModWash Full time
Be Bold. Be Kind. Be You.

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round

Guest Experience Members are responsible for the daily operations at a ModWash location. You'll work as a team to drive membership sales while ensuring each guest has an outstanding experience to help grow the ModWash brand. You'll educate them on the value and savings of becoming a member and help them select the best package to suit their needs.

What you'll do:
  • Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
  • Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
  • Safely guide and assist guests through the ModWash packages, and membership options.
  • Actively engage with customers pre/post wash to ensure 100% satisfaction.
  • Collaborate with the team to meet sales goals.
  • Ensure facilities are always clean and presentable.
What you'll need:
  • A passion for serving others.
  • Awesome customer service skills, previous sales experience a plus.
  • Outgoing, energetic personality with excellent communication skills.
  • Ability to work a flexible schedule including evenings and weekends.
Physical Job Requirements:
  • Ability to work outdoors in all weather conditions and seasons
  • Be on your feet for extended periods of time/ the entire work shift
  • Physically able to bend, stoop, squat, kneel, reach, step to perform job duties
  • Ability to carry, lift, push, pull, and move up to 25 pounds
  • Alert and able to maneuver around moving vehicles and equipment
  • Respond quickly to sounds
  • Move safely over uneven terrain and in confined spaces
  • See clearly and respond to dangerous situations
Benefits:
  • Base pay plus commission for top three membership plans sold
  • Paid training and coaching
  • Free employee car washes
  • Fun, team-oriented work environment
  • Career advancement opportunities
  • 401K match

ModWash provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Part-time, Full-time

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