Residential Coordinator-Silver Gardens

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

POSITION SUMMARY

This is a part-time position rotating weekends 7am-3pm and 3pm-11pm located in Highland NY at our Silver Gardens location. The Residential Coordinator will answer the phones, direct visitors, conduct foot patrol of the campus, view surveillance cameras, perform light cleaning duties and assist the Site Supervisor and Assistant Director of Program Services with other day-to-day administrative tasks as required. Position available for 7am-3pm shift, Monday - Friday

Salary for this position is $19.50 an hour

ESSENTIAL RESPONSIBILITIES

• Answer incoming phone calls and act as the first point of contact for Emergency Calls
• Greet visitors and tenants
• Make hourly rounds through the campus during shift
• Assist residents with lockouts, phone calls, general administrative assistance
• Maintain an activity log during shift
• Light custodial duties to maintain office space
• Receive and enter all Maintenance Requests reported during shift
• Assist residents with scheduling transportation and accessing basic information and referrals
• Monitor Cameras and document incidents as necessary
• Other duties as assigned

Health, Safety, & Compliance

Use de-escalation techniques when engaging with upset residents.

Ensure that you are aware of tenant issues. Review weekly case management spreadsheet upon shift arrival and document that it has been reviewed.

Update shift notes.

Implement Safety Plan response procedures and new hire guidelines. Ensure that crisis procedures are implemented and documented.

Actively participate in and support tenant participation in health and safety practices and accident prevention. Report noted hazards to maintenance.

Maintain office work environment in a clean, organized, and safe manner.

Conduct daily inspections of work areas for unsafe conditions and remove SHARPS.

Ensure all accidents are reported to Team Lead and Program Director.

Participate in all mandatory meetings and training courses to meet training goals.

Use all required safety devices and personal protective equipment.

Agency Standards

Demonstrate positive work attitudes and habits. Act as a role model for vocational success for individuals

Maintain a clean and neat appearance consistent with agency standards and act as a role model

Attend all required meetings and trainings programs as scheduled and approved

Responsible for understanding and adhering to RUPCO Inc.'s applicable program rules, regulations and policies. Keep abreast of any changes or modifications to policies or regulations.

Perform other duties as assigned

REQUIRED QUALIFICATIONS

Education:

High School Diploma or equivalent is required.

Experience:

Customer/Client service experience

Skills:

Ability to communicate effectively, both orally and in writing.

Experience with de-escalation techniques in social settings.

Effective interpersonal skills. Ability to work with diverse groups.

Ability to organize, work independently, negotiate and problem solve.

Basic computer literacy

BONA FIDE WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requests for reasonable accommodation will be reviewed per ADA standards.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; under hand to finger, handle, or feel; and reach with hands and arms. This position may require the employee to bend, kneel, stoop, crouch, crawl, or climb. The position requires frequent lifting up to 20 pounds.

Affirmative Action & EEO Statement: It is the policy of RUPCO Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, RUPCO Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Position Requirements

Full-Time/Part-Time
Part-Time

Shift
Weekends

Keywords

Position
Residential Coordinator

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Location
Human Resource Center

This position is currently accepting applications.

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