Systems Administrator II

Job Type

Full-time

Description

ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond As we grow our network, we are looking for a Systems Administrator II to join our team.

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you'll help our team create connections, one person at a time.

The Systems Administrator II is an experienced technical professional responsible for supporting and maintaining core IT infrastructure, including servers, storage, networking, and security systems. This role focuses on ensuring the stability, reliability, and performance of enterprise systems through routine administration, configuration, and troubleshooting. The position involves implementing updates, monitoring system health, participating in infrastructure projects, and providing Tier 2/3 support for escalated issues. The Systems Administrator II works both independently and collaboratively, contributing to technical documentation and assisting with process improvements across the IT environment.

Location: This position will sit at our Corporate Office in Cedar Rapids, Iowa.

Essential duties and responsibilities include but are not limited to:

Infrastructure Design, Implementation, and Support

• Assist in managing and supporting desktop, server, network, and storage platforms to maintain system reliability and performance.
• Support enterprise servers including database, email, print, backup, and application systems.
• Deploy and maintain physical, virtual, and cloud-based infrastructure components (e.g., VMware, Azure).
• Utilize deployment tools for system imaging, software distribution, and patch management.
• Monitor system health and assist with performance tuning and capacity planning.

• Administer enterprise identity and access management systems, including Active Directory, group policies, MFA, and SSO integrations.
• Manage changes related to physical and logical access by provisioning user rights, roles, and permissions in accordance with security policies.
• Assist in implementing backup and disaster recovery procedures to ensure data protection and business continuity.
• Support compliance efforts and audit preparation related in infrastructure security.

• Provide advanced troubleshooting for technical issues involving end-user devices, servers, and network systems.
• Support service desk ticket handling, providing advanced troubleshooting and root cause analysis.
• Document troubleshooting steps, procedures, and resolutions to enhance the knowledge base.
• Collaborate with network, security, and application teams to resolve cross-functional issues.

• Participate in knowledge sharing and provide guidance to junior staff as needed.
• Maintain technical documentation and training materials.
• Engage in cross-training activities to broaden technical skills and support team growth.

• Coordinate with vendors and service providers to support solution evaluations and implementations.
• Assist with procurement by defining specifications, reviewing quotes, and contributing to cost-effective solution designs.
• Participate in infrastructure projects such as office moves, system upgrades, and cloud deployments.
• Support project implementation and post-deployment operational activities.

• Contribute infrastructure monitoring, patching, and ongoing process improvements.
• Follow established standards, policies, and best practices to maintain enterprise infrastructure stability.
• Provide input on capital and operational budgets for infrastructure technologies, licenses, and support contracts.
• Identify and suggest opportunities for process improvement and automation to streamline IT operations and enhance user experience.

• High School Diploma or equivalent.
• At least 3 years of progressively responsible experience in IT infrastructure or system administration, supporting server, network, storage, and security systems.
• Proficient with server technologies including Operating Systems (Windows, Linux), physical and virtual server environments (e.g., VMWare), Active Directory, Group Policy, DNS, DHCP, and authentication services.
• Working knowledge of Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and Azure AD.
• Basic to intermediate scripting skills with PowerShell and/or shell scripting for task automation and reporting.
• Ability to collaborate on technical projects and work effectively with cross-functional teams to support business objectives.
• Experience with system monitoring and alerting platforms, or a willingness to learn and develop skills in this area (e.g., New Relic, Zabbix, Application Insights).
• Experience installing, configuring, and maintaining server hardware and network equipment, including RAID and basic storage configurations.
• Basic understanding of VoIP, firewall management, and operating system configuration.

• Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience with enterprise storage and backup technologies such as SAN/NAS, data replication, snapshots, and backup tools like Veeam.
• Familiarity with hybrid and cloud infrastructure, including Microsoft Azure services such as Azure AD, Virtual Machines, Site Recovery, Virtual Networks, and role-based access control (RBAC).