Technical Analyst

1 week ago

Okemos, MI, United States Tech Tammina Full time

Role: Technical Analyst / Application Support Engineer

Location: Okemos, MI

Duration: Long term

Rate: Market

Primary Job Responsibilities:
• Provide support for software, hardware, and operating system issues, including researching, testing and communicating potential solutions for clients.
• Should be able to understand the process of escalating issues to the next level of support (other groups within Technology Services) as appropriate as and when needed.
• Propose changes for system impacts and suggests alternatives.
• This may include changes to current processes, applications, file layouts, and web services.
• Should be well versed with extracting data from databases by creating new, or altering existing, basic to complex SQL queries.
• The data will be used to analyze issues, when developing solutions, and for testing and verification of results.
• Must be able to run the code for a Java application in debug mode to determine the cause of an issue, make a useful recommendation for a solution, and turn the results of the research over to the development team to make the change.
• Expected to be familiar with testing processes to create and document test cases to help support the development teams when needed.

Must have Technical Skills:
• Should be strong at analyzing and resolving problems. Must be able to extract test data from databases by creating new, or altering existing, complex SQL queries.
• Prefer people who can do SQL performance optimization that involves refining SQL queries and database structures to enhance the speed and efficiency of data retrieval and manipulation.
• Knowledge on Object Oriented programming is preferred.
• Basic working knowledge of web services (REST or SOAP).
• Ability to review software changes and determine system impact.
• Experience with incident/support ticketing systems and process workflow.
• The ability to be flexible in a fast paced and active work environment.
• Good communication skills in order to effectively interact with internal and external customers.

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