Hotel Guest Services Manager

5 days ago

Hauppauge, NY, United States Remington Full time
Position Summary:

The Guest Services Manager manages, administers, directs and controls the smooth, friendly and efficient operation of the lobby, to ensure that the guests' needs are handled promptly, efficiently and courteously

Core Responsibilities:
  • Greet all guests arriving and departing the hotel.
  • Ensure guests feel welcome to the hotel and provide excellent guest service.
  • Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
  • Ensure the front lobby; front interior and exterior entrances are kept clean.
  • Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
  • Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
  • Suggest and "sell" the amenities of the hotel.
  • Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.
Knowledge, Skills and Abilities:
  • High work ethic and self-initiative.
  • Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
  • Regular attendance according to established guidelines.
  • Required to work weekend schedule to reflect the business needs of the property.
  • Focus and maintain attention to guests, and answer emails on time.
  • Efficiently and accurately operate a computer.
  • Ability to maintain excellent relationships with staff and guests and always maintain confidentiality.
Pay: $28.00 Per Hour

Physical Requirements:
  • Stand and walk for varying lengths of time, often long periods of time with little or no sitting.
  • Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
  • Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
  • Push and pull carts weighing up to fifty (50) pounds
  • Ability to work in extremely hot and/or cold conditions.
  • Know and be able to administer first aid
  • Direct evacuations in an emergency

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

  • Hotel Assistant Chief Engineer

    3 days ago

    Hauppauge, NY, United States Remington Full time

    Position Summary: The Assistant Chief is partially responsible for the operation, maintenance and repair of the entire hotel facility, including equipment, tools and facilities to ensure guest service and sustainability standards are achieved and maintained throughout the hotel. This includes oversight of construction, maintenance or repair activities in...

  • Hotel Assistant Chief Engineer

    2 weeks ago

    Hauppauge, NY, United States Remington Full time

    Position Summary: The Assistant Chief is partially responsible for the operation, maintenance and repair of the entire hotel facility, including equipment, tools and facilities to ensure guest service and sustainability standards are achieved and maintained throughout the hotel. This includes oversight of construction, maintenance or repair activities in...

  • Hotel Assistant Chief Engineer

    1 week ago

    Hauppauge, NY, United States Remington Full time

    Position Summary: The Assistant Chief is partially responsible for the operation, maintenance and repair of the entire hotel facility, including equipment, tools and facilities to ensure guest service and sustainability standards are achieved and maintained throughout the hotel. This includes oversight of construction, maintenance or repair activities in...

  • Project Manager-Software

    1 week ago

    Hauppauge, NY, United States NPPS Inc Full time

    A leading international manufacturer of print finishing machinery is seeking a Software and Workflow specialist to focus on their equipment at the end of an installation. This person will be responsible for software and IT installations, conflicts and training at commercial printing plants. Expect over 50% travel. This will include local, regional and...

  • Manager Financial Services- Lake Mary

    1 week ago

    Hauppauge, NY, United States Teachers Federal Credit Union Full time

    Description Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our...

  • Warehouse Order Selector

    3 days ago

    Hauppauge, NY, United States Skilled Trades Services, Inc. Full time

    We are seeking several Order Selectors to join our growing team! This is for a brand new location on Long Island! Training will start in the Queens location Immediately. Employees may elect to travel daily for training or stay in the hotel provided by company. Training is two weeks! We are searching for the right candidate to join our team. The information...

  • Warehouse Order Selector

    2 weeks ago

    Hauppauge, NY, United States Skilled Trades Services, Inc. Full time

    We are seeking several Order Selectors to join our growing team! This is for a brand new location on Long Island! Training will start in the Queens location Immediately. Employees may elect to travel daily for training or stay in the hotel provided by company. Training is two weeks! We are searching for the right candidate to join our team. The information...

  • Warehouse Order Selector

    1 day ago

    Hauppauge, NY, United States Skilled Trades Services, Inc. Full time

    We are seeking several Order Selectors to join our growing team! This is for a brand new location on Long Island! Training will start in the Queens location Immediately. Employees may elect to travel daily for training or stay in the hotel provided by company. Training is two weeks! We are searching for the right candidate to join our team. The information...

  • Warehouse Order Selector

    7 days ago

    Hauppauge, NY, United States Skilled Trades Services, Inc. Full time

    We are seeking several Order Selectors to join our growing team! This is for a brand new location on Long Island! Training will start in the Queens location Immediately. Employees may elect to travel daily for training or stay in the hotel provided by company. Training is two weeks! We are searching for the right candidate to join our team. The information...

  • Warehouse Order Selector

    2 weeks ago

    Hauppauge, NY, United States Skilled Trades Services, Inc. Full time

    We are seeking several Order Selectors to join our growing team! This is for a brand new location on Long Island! Training will start in the Queens location Immediately. Employees may elect to travel daily for training or stay in the hotel provided by company. Training is two weeks! We are searching for the right candidate to join our team. The information...