Buyer/Planner

Job Type

Full-time

Description

SUMMARY

The Customer Support Representative (CSR) I is an entry-level position supporting the procurement, planning, and estimating functions within an AS9100-certified aerospace manufacturing environment. This role ensures timely acquisition of materials and coordination of job planning to support production schedules and customer requirements.

Position: Full-time

Pay: $27.83 - $29.93/ hour

Benefits:

Our benefit programs have been curated to provide employees with multiple options and comprehensive coverage including:

• Generous Paid Time Off - New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year.
• Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $30 biweekly (must work 30+ hrs/week)
• Optional Life Critical Illness, Illness, and Pet Insurances available.
• 401K with employer matching after 90 days and immediate vesting.

100% Employer Paid Benefits:

• Mental health coverage through Teledoc Mental Health that includes both therapists and psychiatrists.
• Roadside Assistance for all employees.
• Long Term Disability Insurance (must work 30+ hrs/week)
• Teledoc Health Coverage (if working
• Vision, prescriptions, and entertainment discounts

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Communication & Support

• Acts as a point of contact internally and externally for current customers.
• Supports resolution of customer concerns related to delivery schedules, material availability, order status, and part shortages.
• Escalates complex or high-impact issues to senior staff or management as needed, ensuring timely and accurate communication.

ERP & Internal Coordination

• Learn and use ERP systems (e.g., ProShop, etc.) to track materials, work orders, and schedule adherence.
• Communicate effectively across departments to identify and resolve shortages, delays, and customer service issues.

Purchasing

• Create and process purchase orders for production and indirect materials under supervision.
• Follow up on order acknowledgments, lead times, and confirmations.
• Support supplier onboarding and compliance documentation with the Quality team.
• Assist in processing defective material returns (RTVs) and resolving invoice discrepancies.

Planning

• Review customer specifications, drawings, and purchase orders to confirm manufacturability and documentation completeness.
• Generates accurate job routing and work center planning data under guidance.

Estimating Support

• Participate in gathering data for RFQs by working cross-functionally with quality and production.

Requirements

QUALIFICATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Requirement to pass Background check in accordance with Customer Guidelines and Requirements.
• Must be authorized to work in the United States.

EDUCATION and/or EXPERIENCE

• High school diploma or GED; or experience in Manufacturing, or related field preferred.
• 1-3 years of experience in a manufacturing or production support role; aerospace experience strongly preferred.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Ability to interpret technical drawings and manufacturing documentation.
• Strong attention to detail and willingness to learn ERP and planning systems.

LANGUAGE SKILLS

• Ability to read, understand, and interpret technical documents, such as engineering drawings, specifications, and work instructions.
• Capable of writing clear, concise emails, internal communications, and basic reports.
• Able to communicate effectively with internal teams, suppliers, and customers to resolve routine issues related to materials, deliveries, or planning.
• Demonstrates professional verbal and written communication skills and the ability to work collaboratively in a team environment.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, handle or feel objects, tools, or controls, and talk or hear.
• Must be able to lift and/or move up to 25 pounds occasionally.
• Work may involve bending, reaching, or working in awkward positions for short periods.
• Visual acuity is required for reading drawings, inspecting parts, and working with small components under magnification if needed.

WORK ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is based entirely on the manufacturing floor.
• Employees may be exposed to moderate to high noise levels, moving mechanical equipment, airborne particles, and temperature variations typical of a production setting.
• Physical demands may include standing for extended periods, lifting or moving materials, and operating or working near production machinery.
• Compliance with safety protocols is essential, and proper personal protective equipment (PPE) must be worn at all times in designated areas.

OTHER DUTIES

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities.

As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity.

We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals.

This is not just what we do-it's who we are.

Salary Description

$27.83 - $29.93/ hour

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