Product Owner

Job Title: Senior Product Owner - ServiceNow
Job Location: Reston VA (Hybrid, Once or twice a week)
Job Type: Contract-to-Hire

Interview: Onsite

Notes:

6+ product owner experience

Sr. Product owner

Seasoned - build out product roadmaps and features

Where to take the future of the products

Hands on experience with working on building stories, roadmap

Healthcare experience is a PLUS

Customer facing, conducting presentations to executive

ServiceNow experience is an ideal candidate

Business transformation, implemented ServiceNow modules, look at current business points, translate ServiceNow modules into future state so applications can utilize it

Customers - FEP plan, FEP Business Associations, discovery sessions, interviews

It is a CRM tool

Certified product owner is a PLUS

Safe 6.0 experience is a plus

Experience working with large teams

Job Description:
PURPOSE:
Drives value to both customers and the business by serving as the primary liaison between client stakeholders and internal delivery teams. Partners with customers to guide plan discovery, adoption, and post-adoption support, ensuring that product solutions deliver measurable business outcomes. Represents the voice of the customer in backlog prioritization, roadmap planning, and feature development, while fostering long-term client relationships built on trust and service excellence. ServiceNow expertise is essential to effectively manage product backlogs, streamline workflows, and deliver customer-centric solutions.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelor's Degree
Education Details: Product Management, Engineering, Information Technology or related field
Experience: 6 years IT and business analysis, business development, solutions development, systems analysis, technical design/development, implementation OR
4 years product owner experience

In Lieu of Education
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications
Experience in ServiceNow Platform implementation in large scale business transformation projects
Previous healthcare experience

Advanced
Knowledge, Skills and Abilities (KSAs)
Knowledge of business and management principles., Advanced
Strong Microsoft Office Suite ability., Advanced
Knowledge of project planning and life cycle development., Advanced
Excellent communication skills both written and verbal., Advanced
Ability to recognize, analyze and solve a variety of problems., Advanced

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Licenses/Certifications
Certified Scrum Product Owner (preferred).
ServiceNow certifications (highly desirable)

Job Description:
- Seasoned ServiceNow Product Owner with deep expertise in platform capabilities across ITSM, HRSD, and CRM modules.
- Proven ability to deliver post-adoption account management experiences, ensuring customer satisfaction and long-term value realization.
- Skilled in building trusted relationships with stakeholders across business and IT functions.
- Adept at communicating complex technical concepts in clear, business-friendly language.
- Comfortable facilitating workshops, demos, and roadmap discussions with C-level audiences

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen's client, allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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