Member Services Representative midshift and mornings
1 week ago
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Characteristics that will make you a perfect match for our Member Services Representative:
You:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience
Daily responsibilities for the Member Services Representative also include:
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
We offer:
- Career advancement opportunities
- Weekly pay with monthly bonus opportunities
- Black Card membership, employee perks, rewards, and discounts
- Paid breaks
- Paid time off
- 401(k) & Roth Retirement savings plan (with employer match)
- Engaging team-building competitions, sales contests, and social events
Compensación: $9.00 - $10.50 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
-
Customer Service Representative
2 days ago
Orangeburg, SC, United States Circle K Stores, Inc. Full timeStore 2705389: 2744 N Rd / Hwy 178, Orangeburg, South Carolina 29118 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer...
-
Account Representative
7 days ago
Orangeburg, SC, United States Keith Hewitt Jr Full timeResponsive recruiter Benefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As Account Representative - State Farm Agent Team Member for Keith Hewitt, Jr - State Farm Agent, you are vital to our daily business operations and customers' success....
-
Lead Customer Service Representative
1 day ago
Orangeburg, SC, United States Circle K Stores, Inc. Full timeStore 2705389: 2744 N Rd / Hwy 178, Orangeburg, South Carolina 29118 Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead...
-
Lead Customer Service Representative
6 days ago
Orangeburg, SC, United States Circle K Stores, Inc. Full timeStore 2705389: 2744 N Rd / Hwy 178, Orangeburg, South Carolina 29118 Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead...
-
Customer Service Representative
2 days ago
Orangeburg, SC, United States Keith Hewitt Jr Full timeResponsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish...
-
Customer Service Representative
5 days ago
Orangeburg, SC, United States Keith Hewitt Jr Full timeResponsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish...
-
Customer Relations Representative
1 day ago
Orangeburg, SC, United States Keith Hewitt Jr Full timeResponsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish...
-
Customer Relations Representative
5 days ago
Orangeburg, SC, United States Keith Hewitt Jr Full timeResponsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish...
-
Warehouse Team Member
7 days ago
Orangeburg, SC, United States Pet Supplies Plus Full timeOverview Our Pet Supplies Plus distribution center (Pet Depot) in Orangeburg, SC offers warehouse positions involving the logistics, handling and distribution of all of our pet-friendly merchandise within our store supply chain. Responsibilities/QualificationsWarehouse Team Member key responsibilities include: Accurately picking customer orders for...
-
Warehouse Team Member
2 weeks ago
Orangeburg, SC, United States Pet Supplies Plus Full timeOverview Our Pet Supplies Plus distribution center (Pet Depot) in Orangeburg, SC offers warehouse positions involving the logistics, handling and distribution of all of our pet-friendly merchandise within our store supply chain. Responsibilities/QualificationsWarehouse Team Member key responsibilities include: Accurately picking customer orders for...
