Principal Software Engineer, Site Reliability Engineering

Job Description

The Role

The rapid adoption of advanced software in vehicles marks a new era for automakers and consumers, bringing both advantages and challenges.

As part of Site Reliability Engineering (SRE) at General motors, you'll join a dedicated team focused on enhancing the reliability, efficiency, and scalability of our distributed systems. We leverage engineering principles to manage operations effectively and build solutions that enable us to grow without sacrificing performance or quality. Our SREs work closely with software development teams, acting as specialists in reliability and production engineering, with a focus on automation, observability, and shared responsibility.

We are looking for individuals who are passionate about maintaining the health of our infrastructure while optimising for reliability and cost-efficiency. This role involves a blend of software engineering and systems engineering skills to keep our services resilient, robust, and scalable.

This role is for a hands-on position as an Individual Contributor (IC). As an Software Engineer, Site Reliability Engineering IC you will focus on enhancing the reliability, efficiency, and performance of our services. You'll work closely with other engineers to develop automated solutions, respond to incidents, and drive improvements across our infrastructure. The expectation for this role is that you will maintain a hands-on approach, whether it's through scripting, troubleshooting incidents, or improving observability. As an IC, you will be at the forefront of solving technical challenges and making impactful improvements that directly enhance the quality of service for our users. The role requires a blend of software engineering and systems engineering skills to address complex production challenges effectively.

What You'll Do

• Automation and Reliability Improvements : Develop tools and software to automate operational processes, improve system reliability, and reduce manual intervention.

• Observability and Monitoring : Lead, Implement and improve monitoring and observability frameworks, enabling proactive detection and resolution of incidents.

• Incident Response : Participate in an on-call rotation to diagnose, troubleshoot, and mitigate production incidents, ensuring minimal downtime and swift resolution.

• Collaboration with Development Teams : Work alongside developers to ensure the quality, scalability, and reliability of our services. Practice shared ownership of services in production, fostering a "You build it, you run it" culture.

• Service Level Management : Manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to manage reliability expectations effectively.

• Engineering for Reliability : Strong understanding of common application reliability patterns, with hands-on experience implementing them.

• Failure Analysis and Post-Incident Reviews : Conduct deep-dive analyses of incidents and collaborate on post-incident reviews to derive learnings and prevent recurrence. Champion a culture of continuous improvement.

• Cost Efficiency : Evaluate system performance and advocate for optimisations that reduce infrastructure costs while maintaining service reliability.

Required Qualifications-

• Programming Skills : Proficiency in at least one programming language (e.g., Python, Go, Java) and familiarity with multiple language ecosystems.

• Systems Knowledge : Solid understanding of operating systems, networking, distributed systems, databases, and storage architectures.

• • Strong Understanding of System Fundamentals : Deep understanding of how code runs on underlying hardware, including operating systems, algorithms, and data structures. Ability to optimize or troubleshoot code by understanding its execution and the impact on system resources.

• Incident Management : Experience handling production incidents, including root cause analysis, mitigation, and working through complex system failures.

• Communication and Collaboration : Strong communication skills, with an ability to explain technical concepts to both engineering and business stakeholders. Commitment to collaborative problem-solving and shared ownership of services.

• Automation Focus : Proven experience in automating manual processes, building deployment pipelines, or managing configuration systems.

• Bachelor's degree in computer science or related field, or equivalent work experience.

Preferred Experience -

• Experience with cloud platforms (AWS, GCP, Azure).

• Familiarity with container orchestration systems like Kubernetes.

• A track record of managing or developing distributed systems.

• Prior experience with Java in production.

• 8+ years of experience

• Bachelor's degree in computer science or related field, or equivalent work experience.

This job may be eligible for relocation benefits.

• Compensation:

• The expected base compensation for this role is: $225,000- $344,800. Actual base compensation within the identified range will vary based on factors relevant to the position.

• You also need to include general information about potential commissions, if applicable.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits:

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

#LI-KL2

This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

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We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

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Our Culture

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.