Landscape Operations Manager

Description

Job Overview:

The Onsite Landscape Operations Manager is a key on-site role responsible for overseeing front-desk Resident Services operations and comprehensive HOA landscape and common-area operations. This position directly supervises onsite Resident Services associates while managing all aspects of landscape maintenance, vendor performance, and related operational initiatives.

The Operations Manager supports the General Manager in executing Board-directed goals, maintaining FirstService Residential's Global Service Standards, and ensuring the community's operations and grounds are maintained in a safe, attractive, compliant, and fiscally responsible manner. This role requires a visible, hands-on leader who balances resident-facing service excellence with strong operational oversight, vendor management, and attention to detail.

Compensation: $70-75K/Yr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

Resident Services Operations & Oversight

• Directly supervise, coach, and support two (2) front-desk Resident Services associates
• Participate in the recruitment, hiring, onboarding, training, and performance evaluation of Resident Services staff
• Prepare, manage, and adjust Resident Services schedules and ensure accurate timekeeping submissions
• Establish and enforce clear service standards, expectations, and accountability for Resident Services operations
• Ensure consistent, professional, and resident-focused customer service aligned with FirstService Residential Global Service Standards
• Serve as an escalation point for resident service concerns as appropriate and assist with timely resolution
• Promote a positive, respectful, and collaborative work environment within the Resident Services team

Landscape & Common Area Operations

• Oversee all common-area landscape maintenance, enhancements, and related operational projects
• Manage landscape vendors, including contract compliance, performance monitoring, and issue resolution
• Conduct regular site walks to identify maintenance needs, safety concerns, and quality issues
• Coordinate landscape repairs, improvements, seasonal programs, and enhancement initiatives
• Support the bidding and proposal review process for landscape and related operational contracts
• Monitor landscape-related budget line items, track expenses, and report variances to the General Manager
• Ensure landscape standards align with governing documents, Board direction, company standards, and applicable regulations
• Partner with maintenance and management teams to ensure common areas are safe, clean, and well-maintained

Vendor & Project Coordination

• Act as the primary on-site liaison for landscape contractors and select operational vendors
• Coordinate project timelines, site access, and communications with vendors and management
• Track work orders, proposals, contracts, and follow-up items to completion
• Maintain professional, solution-oriented relationships with all service providers
• Ensure vendors comply with contractual requirements, insurance standards, and community rules

Events & Community Support

• Support community events requiring operational, facilities, or vendor coordination
• Adjust work schedule as needed to provide on-site coverage for weekend or after-hours events
• Coordinate with management, vendors, and staff to ensure events are conducted safely and successfully
• Assist with logistics, setup, and vendor oversight related to community functions

Administration & Reporting

• Prepare operational reports, summaries, and updates as requested by the General Manager
• Track operational activities, vendor performance, and outstanding action items
• Assist with Board and committee agenda items, meeting materials, and presentations related to operations and landscape matters
• Attend committee and Board meetings as required
• Ensure adherence to FirstService Residential policies, procedures, and standard operating practices
• Maintain accurate records and documentation related to operations and vendor activities

Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or
abilities required.

• Strong leadership, coaching, and interpersonal skills
• Excellent resident service, communication, and conflict-resolution abilities
• Proven vendor and contract management experience
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Strong organizational, problem-solving, and follow-up skills
• Ability to exercise sound judgment and maintain confidentiality

Education & Experience:

• High school diploma or equivalent required
• Associate or bachelor's degree in business administration, Property Management, Facilities Management, or a related field preferred
• 2-5 years of experience in HOA operations, property management, facilities operations, or a related field, preferably in an onsite environment
• Prior experience supervising Resident Services staff and managing vendors
• Knowledge of HOA governing documents and California HOA regulations
• Proficiency with property management systems, work order platforms, and Microsoft Office

Physical Requirements & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to walk the community and conduct site inspections, including stairs, uneven surfaces, and outdoor areas
• Ability to stand, walk, sit, bend, and reach for extended periods as needed to perform job duties
• Ability to lift, carry, push, or pull up to 25 pounds, with or without reasonable accommodation
• Ability to work outdoors and in varying weather conditions as required for inspections, events, and operational oversight
• Visual and auditory ability to observe conditions, communicate with residents, staff, and vendors, and respond to operational needs
• Flexibility to work evenings, weekends, or after-hours based on operational demands and community events

Certificates, Licenses, and Registrations

• Valid California Driver's License and ability to maintain insurability under company guidelines.
• Ability to complete and maintain FirstService Residential required training and certifications, including safety, harassment prevention, leadership, and operational compliance training

Supervisory Responsibilities:

• Directly supervise, coach, and support two (2) front-desk Resident Services associates

Tools & Equipment Used:

• General office equipment.

Travel:

• Some travel may be required.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)

• Part time 20+ hours qualify for dental and vision

• 401K match

• Time off including vacation, sick, and company paid holidays

• Pet insurance available

• Tuition reimbursement

• Legal services

• Free emotional wellbeing and daily life assistance support for all associates

• Domestic partner coverage

• Health savings account

• Flexible spending account

About Us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.

---