Operations and Maintenance Assistant I/I/Senior

Salary : $65,166.40 - $99,798.40 Annually
Location : Temecula, CA 92590
Job Type: Full-Time
Job Number: 185
Department: Operations
Division: System Operations
Opening Date: 01/16/2026
Closing Date: 1/26/2026 12:00 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: RCWDEA

JOB ANNOUNCEMENT
Rancho California Water District is accepting applications for an Operations and Maintenance Assistant. Interested candidates MUST include a resume, cover letter, and completed application at to be considered for this position. We will be taking applications until Monday, January 26, 2026 @ noon.

The ideal candidate...
We are looking for a detail oriented individual who thrives in a fast-paced environment. This individual should have strong organizational skills and excellent communication. The ideal candidate should be customer service focused, able to work with large groups, and be comfortable working under pressure.

Compensation
Operations and Maintenance Assistant I: $31.33 - $37.60
Operations and Maintenance Assistant II: $36.27 - $43.52
Senior Operations and Maintenance Assistant: $39.98 - $47.98

How to Apply...
Interested applicants must submit a completed application at; The recruitment process will include, but not limited to, an application review, skills testing, and panel interview.

Schedule of Events (subject to change)
Recruitment Closes - Monday, January 26, 2026 @ noon
Testing - Week of February 9, 2026
Panel Interview - Week of Feburary 23, 2026
JOB DESCRIPTION
Under immediate, progressing to general supervision, provides a wide variety of specialized and technical administrative support to management and staff in the Operations and Maintenance Division; receives and transmits telephone and voice radio messages; provides appropriate District personnel with information received from the public, water distribution operators, and others under established guidelines or at the direction of higher level staff.

Receives, reviews, and processes or routes customer calls; provides a wide variety of specialized and technical administrative and office support to management, professional, and supervisory staff; interacts with and coordinates services with District customers including contractors, developers, and the general public.
CLASS CHARACTERISTICSOperations and Maintenance Assistant I
This is the entry-level position in the Operations and Maintenance assistant class series. Positions assigned to this level perform limited or routine field related and customer service duties under close supervision. This class is distinguished from the Operations and Maintenance assistant II by the performance of the more routine tasks and duties assigned and lower certification levels. Employees at this level are not expected to perform with the same independence of direction and judgment on matters related to the established procedures and guidelines as are positions allocated to the II level. Employees at this level may be in a training capacity. Position does not require significant previous work experience in the applicable field.
Operations and Maintenance Assistant II
This is the journey level position in the Operations and Maintenance assistant class series. Positions assigned to this level perform a full range of field related, customer service and cross connection duties under general supervision. Employees at this level receive only occasional instruction as new or unusual situations arise as they are fully aware of the operating procedures and policies within the department. Employees at this level are expected to be fully trained and competent. This position also requires general understanding and knowledge of fundamental Cross Connection State Regulations and practices. Position typically requires significant previous work experience in a field services or customer service position.
Senior Operations and Maintenance Assistant

This is the advanced journey level classification with responsibility for organizing duties and performing difficult and complex tasks assigned to this job classification within the operations & maintenance division. Positions assigned to this level perform a full range of field related, customer service and cross connection duties under general supervision. Employees at this level receive only occasional instruction as new or unusual situations arise, as they are fully aware of the operating procedures and policies within each of the departments. They may also provide lead supervision to lower-level staff including assigning work and providing technical assistance and training in the completion of assigned duties. Employees at this level are expected to be fully trained and competent. Position typically requires significant work experience in a level II position or work experience in the appropriate field.

EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following:

Operations and Maintenance Assistant I

• Assists with coordination of daily scheduling of crew assignments for foreman, supervisors, and managers.
• Answers, directs and dispatches incoming calls to various systems operations and field services division personnel.
• Assists with generating work orders including, facility repair and maintenance, underground service location reports, full installation, removal and relocation of meters and meter service devices to existing meters, etc.
• Uses computer programs to track projects, tasks and assignments.
• Answers customer inquiries on service problems and other general water service information.
• Follows departmental procedures for various tasks such as dispatching, meter repairs and installations, work orders, facility database maintenance, backflow administration and other maintenance and operations related programs.
• Provides data entry support to operations and maintenance staff
• Maintains office supplies and issues requisitions.

In addition to the duties for an Operations and Maintenance Assistant I

Operations and Maintenance Assistant II

• Assists with processing emergency corrective jobs for the systems operations and field services divisions.
• Assists field crews by ordering and/or verifying delivery of materials to job site.
• Provides support to the backflow/cross connection department.
• Applies for, submits and receives permits needed for District field work; permits include but are not limited to, encroachment permits, Digalert, City, County, and HOA.
• Maintains all correspondence between the District and permitting agencies.
• Monitors and routes all planned water system shutdowns for proper notification to customers and other departments as appropriate.
• Utilize GIS Facilities Viewer to identify and communicate District Assets to field staff.
• Initiates correspondence via letters to customers regarding any actions needed in relations to Operations & Maintenance.
• Prepares and processes monthly, semi-annual, and annual reporting as needed.
• Coordinates with various departments for the processing of meter service installation.
• Processes underground service locator requests.
• Custodian of all District fuel cards including issuing, ordering and replacement.
• Assists with Cross-Connection/Backflow Prevention Program to ensure compliance with state and local regulations; independently performs difficult and responsible technical and administrative work associated with specialized cross-connection and backflow prevention reports, and research.
• Oversees the inventory of supplies needed for Operations and Maintenance staff and monitors requisitions and purchase orders.
• Troubleshoots failed backflow tests with customers and testers; enforces retest and lock offs when appropriate.
• Custodian of all District Fuel Cards including issuing, ordering and replacement for field staff.
• Performs related duties as assigned.

In addition to the duties for an Operations and Maintenance Assistant II

Senior Operations and Maintenance Assistant

• Utilizes the GIS Facilities Viewer software to navigate District appurtenances and generate appurtenance data reports as needed.
• Provide administrative support to department manager, department supervisor and/or staff including preparation of purchase order requests, certification renewals and assignments, invoice requests, and work order management
• Suggest policy changes in order to streamline department operations
• Answer inquiries involving department procedures, activities and functions
• Participate in a wide range of administrative services and activities; establish work methods and procedures; assign duties and evaluate results.
• Serves as coordinator for the Backflow Prevention Assembly Certification Program including, customer notification of testing, repair, and inspection; collaboration and communication of expectations to approved backflow testers
• Administration of the recycled water use accounts and participates in the preparation of regional water quality control board reports.
• Provides support for Computerized Maintenance Management System (CMMS), including data entry, work order, and report generation.
• Maintains the USA Dig-Alert system; Processes underground service locator requests, creates RCWD locate requests.
• Generate work orders, including facility repair and maintenance, full installation, removal, and/or relocation of meters and meter service devices to existing meters.
• Use computer programs to track projects, tasks and assignments.
• Implement departmental procedures for various tasks such as dispatching, meter repairs and installations, work orders, facility database maintenance, and other field services and systems operations related programs.
• Prepare and process work request for field service staff, including logging calls from customers, dispatches field staff investigations, tracks progress.
• Prepare and process monthly, semi-annual, and annual reports as needed for Operations & Maintenance Supervisors and Management.
• Process emergency corrective and reimbursable jobs for the systems operations and field services divisions.
• Generate comprehensive Fuel Reporting and invoice audition for State and District reporting.
• Assist field crews by ordering and/or verifying delivery of materials to job site.
• Coordinate with various departments for the processing of meter service installation.
• Process seminar, District related classes and certification requests paperwork.
• Process and submit monthly, quarterly and annual Water Quality letters to the State.
• Update website to reflect Water Quality, Operations, and Emergencies.
• Perform related duties as assigned.

QUALIFICATIONS
Operations and Maintenance Assistant I
Knowledge of:

• Basic customer service principles.
• District rules, regulations and fees.
• Computer software (Microsoft Office, Adobe PDF).
• Principles and practices of operations and maintenance theory.
• Proper English, grammar and punctuation.
• Modern office methods, practices, procedures and equipment.
• Principles and techniques of record keeping and filing.
• Standard office procedures and proper phone etiquette.
• Proper work safety standards.

Ability to:

• Work under pressure and handle multiple tasks and interruptions.
• Respond to the public and employee inquiries, complaints, and emergencies in a professional and pleasant manner.
• Maintain confidentiality of records and information.
• Type 50 WPM.
• Operate personal computer.
• Operate two-way radio.
• Learn and follow District rules, regulations, policies and systems.

In addition to the qualifications for an Operations and Maintenance Assistant I

Operations and Maintenance Assistant II
Knowledge of:

• District service boundaries.
• District organization, facilities and services.
• District rules and regulations for water and sewer service.
• Principles and practices of operations and maintenance theory.
• Principles and theory of the District's supervisory control and data acquisition systems.
• Organization and procedures of the District.
• Utilization of the District's computer database and advanced word processing applications.
• District Computerized Maintenance Management System (CMMS).
• Methods, materials, tools, and equipment used in field maintenance inspections.
• Financial record keeping and accounting systems.
• Federal Communications Commission (FCC) regulations for operation of District radio system.
• District policies and procedures related to customer service and customer relations.
• Fall Protection - Authorized Person Comprehensive Course

Ability to:

• Understand the organization and operation of the district and to interpret that information for other agencies and customers as necessary.
• Organize, plan and execute projects with prioritization.
• Prepare and process various records, reports, forms and other documents specific to the necessary department
• Interpret, explain and reach sound conclusions in applying complex District Operations and Maintenance procedures, rules and regulations
• Compile and maintain extensive records and files.
• Perform increasingly responsible and varied assignments under decreasing degrees of direction.
• Assist with statistical summaries and other required monthly reports.
• Assist the operations and maintenance staff with special project assignments.
• Write clear, concise correspondence.
• Work under pressure and handle multiple tasks and interruptions routinely.
• Prepare customer correspondence letters as needed.
• Coordinate customer problems with the Senior Operations & Maintenance assistant and take appropriate action or refer to appropriate personnel.
• Prioritize and complete work effectively with general supervision.

In addition to the qualifications for an Operations and Maintenance Assistant II

Senior Operations and Maintenance Assistant
Knowledge of:

• Cross Connection/Backflow policies and procedures
• Software relating to customer notification/impact (Call Em All)
• District maintenance program.

Ability to:

• Perform complex technical and specialized duties supporting procurement, cross connection, asset management, and regulatory/compliance principles to the maintenance and reporting of Operations and Maintenance Division functions.
• Recommend and improve workflows, SOPs, procedures, and forms within the department. Implement, train, and oversee those improvements.
• Clearly understand the specifications involved in the Cross Connection/Backflow Policy and enforce it appropriately.
• Serves as primary contact and liaison for assigned functions, negotiates and resolves sensitive and controversial issues
• Justifies and defends program policies and activities
• Respond to and effectively prioritize emergencies as they arise
• Prepare statistical summaries and other required monthly reports.
• Prioritize and complete work effectively with minimum supervision.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS
The essential functions of this position will require the employee to perform the following physical activities:

• Frequently use office equipment such as a computer, copier and FAX machine
• Must be able to carry, push, pull, reach and lift materials and objects up to 25 lbs.
• Extended standing, walking, sitting, reaching, stooping, and bending.
• Communicates verbally with District management, co-workers, and the public in face to-face, one-on-one, and group meetings.
• Regularly uses a telephone or radio for communication.
• Ability to speak and hear both in person, by telephone, and radio.
• Vision within normal ranges with or without correction.
• Work in a temperature-controlled office environment with moderate noise.
• Occasional travel by automobile conducting District business.
• Regular attendance.

SELECTION GUIDELINES

The appropriate knowledge, skills, and abilities can be achieved through a variety of combinations of experience and training. A typical example is:

Operations and Maintenance Assistant I
Experience:
Six (6) months of administrative or customer service experience.
Education/Training:
Equivalent to the completion of the 12th grade

Operations and Maintenance Assistant II
Experience:
Two (2) years experience in administrative or customer service experience.
Training:
Equivalent to the completion of the 12th grade

Specialized training or college courses in Water Technology, office administration, or similar area of study, preferred.
Licenses/Certificates:
Grade D1 Water Distribution Certificate - SWRCB, required

Fall Protection - Authorized Person Comprehensive Course, preferred.

Senior Operations and Maintenance Assistant
Experience:
Three (3) years experience in an operations and maintenance, administration, or customer service,

Public utility experience, required.
Education/Training:
Equivalent to the completion of the 12th grade
Licenses/Certificates:
Grade D2 Water Distribution Certificate - SWRCB, required

Grade T1 Water Distribution Certificate - SWRCB, required within first 12 months

Fall Protection - Authorized Person Comprehensive Course, required.
The District provides eligible employees the opportunity to participate in various employee benefits. A few of those benefits are listed below:

Medical Insurance
Eligible employees and dependents have the opportunity to enroll in medical insurance in accordance with District policies and applicable plan documents. Enrollment is available the first (1st) day of the month following the date of hire. Medical premium costs are shared between the District and the employee.

Medical Insurance Waiver
Eligible employees may waive their medical insurance with proof of other health insurance. The monthly cash payment in lieu of medical insurance benefits will be equal to the lowest medical insurance premium for the employee only rate.

Dental and Vision Insurance
Eligible employees and dependents have the opportunity to enroll in dental insurance and vision by 100% by the District. Enrollment is available the first (1st) day of the month following the date of hire

Flexible Spending Account (FSA)
Eligible employees are able to participate in a FSA for out-of-pocket health care and dependent care expenses through the District's Flexible Spending Account Program.

Life Insurance
The District provides eligible employees Group Insurance at twice their annual salary, capped at a maximum of $375,000 no cost to the employee. Employees will pay taxes based on the appropriate IRS Tax Table or Schedule for life insurance amounts in excess of $50,000 according to current Federal and State Tax Schedules.

Short Term Disability Insurance
The District participates in California's State Disability Insurance (SDI) program. All employees are subject to the state program's tax withholding.

CalPERS
The District participates in the CalPERS pension system requiring both an employer and employee contribution and include the 1959 Survivor Benefit plan. Employees shall pay the employee (member) contribution in the amount determined by CalPERS and in accordance with applicable employee agreements. The District also reports the value of any Employer Paid Member Contribution (EMPC) as special compensation for CalPERS for Classic Members.

• PERS 2.7% @ 55 for employees hired on or before December 31, 2012 (Classic Member)
• PERS 2% @ 62 for employees hired on or after January 1, 2013 (PEPRA Member)

Retirees
The District provides a retiree benefit plan that provides group insurance to eligible employees retiring from the District. Benefits include medical, dental, and life insurance with premium costs shared between the District and employee. Eligibility for benefit based on date of hire and years of service

Deferred Compensation
The District's Deferred Compensation Plan enables Board Members to defer a portion of their income. The Plan is intended to qualify as an eligible deferred compensation plan within the meaning of Section 457 of the Internal Revenue Code of 1986, as amended. Plans are administered in accordance with federal requirements and allow a member to:

• Contribute up to amount specified annually by the IRS
• Catch-up plan for those 50+ of up to amount specified annually by the IRS
• Is portable, can be rolled over into another qualified retirement plan

Employee Assistance Plan (EAP)
All District employees are eligible to obtain confidential counseling as well as other work life benefits through EAP. Counseling is provided for problems such as marital issues, family relationships, depression and anxiety, alcohol and drug issues, and/or problems within the workplace at no cost to the employee.

Supplemental Benefits
The District offers supplemental benefits to employees at their expense.
Vacation
Eligible employees may accrue vacation hours beginning on their first day of employment. Exempt employees begin accruing 4.62 hours per pay period effective their first day of employment or promotion.

Service YearsHours Earned a Pay PeriodHours Earned Per Year

• 0 - up to 5 Years3.08 Hours80 hours
• 5 - up to 6 Years4.62 Hours120 hours
• 6 - up to 7 Years4.93 Hours128 hours
• 7 - up to 8 Years5.24 Hours136 hours
• 8 - up to 9 Years5.54 Hours144 hours
• 9 - up to 10 Years5.85 Hours152 hours
• 10 + Years6.16 Hours160 hours

Sick Leave
Eligible employees may accrue sick hours beginning on their first day of employment at the accrual rate of 3.69 hours per pay period.

Holidays
The District observes the following holidays. Eligible employees are paid full or pro-rated holiday pay based on their normal work schedule.

• New Year' Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
• 1 Floating Holiday

01

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

02

Please indicate the highest level of education that you have completed.

• High School Diploma or Equivalent
• Some College (fewer than 59 semester/89 quarter units)
• Associate's Degree or Equivalent (at least 60 semester/90 quarter units)
• Bachelor's Degree
• Master's Degree
• Professional Degree
• Doctorate Degree
• I do not have a high school diploma or equivalent.

03

How many years of customer service experience do you posses in an office environment?

• None
• Less than 6 months.
• At least 6 months but less than 1 year.
• At least 1 year but less than 2 years.
• 2 years or more.

04

If you indicated having professional customer service experience in the previous question, please describe where and how you gained this experience, including names of employers, dates of employment, and duties performed. If you do not have this experience, please indicate "N/A."
05

Describe your office experience working under pressure and handling multiple tasks and interruptions. If you have no experience, please respond with "n/a."
06

As part of a completed application, you must submit a cover letter and resume. By selecting "yes." you are acknowledging that you understand this statement and have included a cover letter and resume to this application.

• Yes
• No

Required Question

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