Sr. IT Operations Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Sr. IT Operations Specialist will lead enterprise mobile device initiatives within our IT Operations team. This role is responsible for overseeing the Mobile Device Management (MDM) infrastructure, ensuring secure, scalable, and compliant mobile operations across the organization. The Sr. IT Operations Specialist - Mobility has technical expertise in MDM platforms, mobile security, and enterprise mobility architecture, along with strong leadership and project management skills.

This role is required to report to the Somerset, NJ location on a hybrid basis.

Key Responsibilities:
MDM Platform Leadership:

- Architect, deploy, and manage enterprise MDM solutions (e.g., Microsoft Intune).
- Define and maintain mobile device policies, configurations, and compliance rules.
- Lead mobile device lifecycle management, including procurement, provisioning, support, and retirement.
Security & Compliance:

- Implement and monitor mobile security controls, including encryption, conditional access, remote wipe, and data loss prevention (DLP).
- Ensure compliance with internal IT policies and external regulations (e.g., HIPAA, GDPR, NIST).
- Conduct regular audits and generate reports for leadership and compliance teams.
Operational Excellence:

- Serve as the subject matter expert (SME) for mobility operations and MDM technologies.
- Provide Tier 3 support and mentorship to junior staff and service desk teams.
- Maintain accurate asset inventory and oversee mobile device logistics.
Project Management & Innovation:

- Lead mobility-related projects such as platform migrations, OS upgrades, and enterprise rollouts.
- Evaluate emerging mobile technologies and recommend strategic enhancements.
- Develop and maintain technical documentation, SOPs, and training materials.

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or related field experience.

- 7 plus years of experience in IT operations with a strong focus on mobile device management.
- Expert-level proficiency with MDM platforms and mobile OS ecosystems (iOS, Android).
- Strong understanding of enterprise mobility security, identity management, and network integration.
- Proven experience in leading cross-functional IT projects and initiatives.

- Experience with Apple Business Manager.

- Strong background working with mobile carriers (Verizon, AT&T, or T Mobile)

Behaviors and Competencies

Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Business Acumen: Can analyze financial and operational data to make informed decisions.
Conflict Resolution: Can mediate conflicts between individuals.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
• Ability to effectively communicate information and ideas to an audience - Intermediate
• Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making - Intermediate

Preferred Skills & Certifications:

- Microsoft Certified: Endpoint Administrator Associate or equivalent.
- Experience with scripting and automation (PowerShell, Python).
- Familiarity with Zero Trust architecture and mobile threat defense solutions.
- Excellent communication, leadership, and problem-solving skills.

#LI-HB2

The estimated annual pay range for this position is $80,000 - $125,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

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