Patient Service Coordinator
1 week ago
What We Offer:
- Monday - Friday schedule, no weekends
- Comprehensive benefits package (Medical, Dental, Vision, Life, 401k)
- Generous paid time off
- Internal ongoing educational opportunities
- Competitive compensation
- Great work/life balance
• Provides information by responding to clinical inquires/queries from providers, scribes, and case management team
• Orients and educates patients and their families by coordinating an initial call; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
• If available, obtains medical, surgical, social, and medication history prior to initial visit and documents notification to provider via email or uploads document into WoundDocs
• Answers questions and request in a timely manner.
• Documents all communication in RXH EMR system according to company policy.
• Assists At-Home Case Manager with investigating difficulties/delays in At-Home visits by resolving issues and facilitating access to care.
• Effectively demonstrates a strong ability to analyze and problem solve.
• Reports problems promptly to the designated supervisor.
• Effectively communicates with company and facility staff regarding center and business operations.
• HIPAA Compliance - complies with all of the Privacy and Security company polices.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintain personal networks and participating in professional organizations.
• Follows up with lab results to allow At-Home Case Manager to review for critical results. Uploads and faxes result to other Physicians, Home Health or facilities in the patient's treatment plan as required.
• Places orders as requested for wound care supplies for patients from third party vendors using approved vendors. Sends faxes with orders/request for supplies to third party vendors and also sends updated patient information to vendors as requested for continued medical supply orders when Home Health is not an option.
• Routinely checks on patients in Acute Care, Skilled, Hospitalized and LTAC facilities several times a week and updates accordingly.
• Schedules and obtains authorizations for diagnostics and labs.
• Acts as medical scribe for volume overflow, back-up, vacation coverage, etc.
•Education and Technical Skills:
- High School Diploma or Equivalency
- Administrative Degree or higher Preferred
- Experience in the healthcare setting
- Preferred experience coordinating care with home bound patents or home health agencies
- Demonstrated experience and impeccable interpersonal skills involved in the service industry and able to apply these to a patient population with debilitating illness
- Experience in record keeping preferred
- Experience as a receptionist or office manager is preferred.
- Must be at least 18 years of age.
• Intermediate Microsoft Word and Excel skills preferred.
Additional Eligibility Qualifications/Competencies:
• Prior experience working with wound care patients is highly preferred.
• Strong organizational and problem-solving skills.
• Excellent oral and written communication and interpersonal skills.
• Exceptional communication skills to enable communication and collaboration with physician, patients, families, and ancillary staff.
• Excellent critical thinking skills.
Ability to prioritize and multi-task.
•Physical Requirements:
• Vision abilities required include close vision, distance vision and color vision.
• Must be able to speak and hear clearly.
• Must have the ability to stand, sit, walk, bend, lean, and squat for long periods of time without hindrance.
Note: The above is intended to describe the general content of and requirements for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities or requirements and may change at any time.
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