Guest Experience Host

What you'll bring to the team

🧱✨ Join the Retail Team at LEGOLAND Discovery Center Columbus ✨🛍️

Where every guest interaction is a chance to build joy—one LEGO brick at a time

Do you have the magic (and maybe a bit of LEGO flair) to turn ordinary moments into unforgettable ones?

Do you love helping guests discover cool merch, unique LEGO sets, and the perfect souvenirs to take home?

Want to be part of a team that creates smiles, laughter, and fun every single day?

If so, you’re exactly the kind of fun-loving, energetic superstar we’re searching for to join our Retail Team at LEGOLAND Discovery Center Columbus

🌟 About the Role

As a Part-Time Retail Host , YOU are the final piece of the magic puzzle You’ll help guests wrap up their visit with the perfect souvenirs, great service, and a big smile. Whether you're helping a child pick out their first LEGO set, assisting families in finding exclusive items, or keeping the store looking awesome — you’ll make every moment count.

You’ll deliver top-tier guest service, keep our shop inviting and well stocked, and make sure every guest leaves with a memorable experience (and maybe a bag full of bricks).

🎯 Responsibilities

• 💛 Bring big energy, enthusiasm, and a warm smile to every guest

• 🛍️ Assist guests with product choices and share your LEGO knowledge proudly

• 📈 Maintain a strong sales approach to help meet and exceed goals

• 🧱 Ensure product displays are fully stocked, clean, and always looking their best

• 👋 Seek out guest interaction and create playful, engaging moments

• 🚦 Help manage lines efficiently while still keeping the experience fun

• 🔐 Follow opening & closing procedures with care and consistency

• 🛡️ Uphold all Health, Safety & Security procedures, including COVID-19 policies

Qualifications & Experience

About You

• 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred.

• Fun, dynamic, and friendly personality.

• Excellent communication, listening, and motivational skills.

• Able to work in areas with loud noises and confined spaces.

• Self-motivated, able to work independently or as part of a team.

• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Benefits

About The Benefits

Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.

• Flexible hours.

• 30% discount in the retail store.

• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.

• Competitive 401K.

• Discounts through the Merlin Marketplace Website – on almost anything you buy online.

• FUN working environment and much more

About Us

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

Everyone Matters at Merlin.

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.

If you're ready to build unforgettable moments and help guests take home a piece of the magic… Apply now and join our Retail Team at LEGOLAND Discovery Center Columbus 🧱💛

Pay Range

USD $14.25/Hr.

Submit a Referral (https://hourlycareers-na-merlinentertainments.icims.com/jobs/10600/guest-experience-host-%28commercial%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-OH-Columbus, OH

Job ID 2025-10600

Employment Type Part-Time

Offer/Contract Type At Will (US Only)

Location Name LEGOLAND Discovery Center Columbus

Job Locations US-OH-Columbus, OH