Staff IT Program Manager

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Staff, Salesforce (CPQ) Program Manager

Why We Have This Role

As our business and technology ecosystems grow more interconnected, we need experienced leaders who can drive delivery and ensure business alignment. The Staff, Salesforce (CPQ) Program Manager plays a critical role at the intersection of IT and business strategy-leading complex, cross-functional programs, translating business needs into scalable technology solutions, and shaping delivery practices. We are specifically seeking a candidate with strong experience leading end-to-end quote-to-cash programs, demonstrating a deep understanding of the entire lifecycle from sales quoting, order management, contract renewals, billing, to revenue recognition. Proven success in orchestrating cross-functional teams to streamline these processes, optimize systems integration, and improve time-to-revenue is highly valued. This role also serves as a trusted advisor to business stakeholders, helping them define and realize value through technology investments.

This is a senior individual contributor role that requires strategic thinking, domain expertise, and the ability to influence without authority.

How You'll Find Success:

• Results-Orientated Delivery - Lead with precision across multiple programs that impact enterprise systems and measurable business outcomes.

• Strategic Thinking - You bring structure and foresight to ambiguous, high-visibility efforts and align them with broader business goals.

• Stakeholder Collaboration: Adept in building and maintaining relationships with executives, team members and external partners.

• Influence and Facilitation - You guide cross-functional teams and stakeholders through roadmap planning, investment decisions, and prioritization trade-offs.

How You'll Grow:

• Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.

• Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.

• Value Advocacy - Strengthen your influence by contributing to business cases and benefit realization models.

Things You'll Do:

• Lead the execution of multiple strategic, cross-functional IT programs within a business-aligned domain, with a particular focus on quote-to-cash initiatives. Demonstrated success managing end-to-end quote-to-cash transformations-including sales quoting, order management, contract lifecycle management, billing, and revenue recognition.

• Business Case Development - Collaborate with business leaders and finance partners to define value, quantify impact, and support investment proposals.

• Roadmap Alignment - Partner with IT, architecture, and business leaders to define objectives, outcomes, and delivery milestones.

• Cross-Functional Coordination - Drive alignment and collaboration across internal teams and external vendors, managing interdependencies and trade-offs.

• Requirement Translation - Act as a liaison between business and technology teams, ensuring requirements are clearly documented, prioritized, and actionable.

• Change Management Planning - Partner with change enablement and training teams to ensure the business is ready to adopt new processes and systems

• Investment Prioritization - Guide prioritization conversations by balancing business value, capacity and strategic fit.

What We're Looking For:

• Bachelor's degree in Business, Technology; MBA preferred.

• 8+ years of experience managing technology programs, including enterprise applications, infrastructure, or platform delivery.

• Extensive experience leading quote-to-cash program management, specifically involving Salesforce platform implementations and integrations. Proven track record driving end-to-end Salesforce-based quote-to-cash initiatives, including Configure-Price-Quote (CPQ), order management, billing integrations, and revenue recognition workflows.

• Demonstrated success managing multiple interrelated programs or portfolios of high strategic value within quote-to-cash domains on the Salesforce ecosystem.

• Proven ability to influence roadmaps and partner closely with senior leadership across finance, revenue operations, legal, and other stakeholders as well as functional and technical leaders.

• Demonstrated experience in organizational change management or program adoption support, particularly for Salesforce CRM and revenue operations teams.

• Ability to take complex strategic problems and translate them into clear and manageable programs and deliverables.

• Thrives in a fast-paced environment, dealing with ambiguity and shifting priorities.

• Strong written and verbal communication skills, including experience presenting to VP+ stakeholders.

Bonus Points

• Familiarity with enterprise change enablement frameworks (e.g. ADKAR, Prosci)

• PMP, PgMP, or SAFe certification

• Experience supporting business transformation programs or enterprise system rollouts

• Post-merger integration program management

What You Should Know About This Team:

• Wide Impact: System changes have broad visibility and significant impact across the organization.

• Continuous Learning: Opportunities for growth and expanding the scope of responsibilities.

• Collaborative Environment: Work across multiple departments to optimize systems and processes.

• Amazing Team Culture: Highly collaborative and supportive team culture

Our Team's Favorite Perks and Benefits:

• Experience Bonus Program: Unique experiences on the 1-year anniversary.

• Wellness Reimbursement: Support for employee wellness.

• Mental Health Benefit: 24/7 support for employees and dependents through Headspace.

• Certification & Ongoing-Learning: Access to various on-demand courses and certifications.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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