Customer Service Specialist

4 days ago

Phoenix, AZ, United States SR International Full time

Replies within 24 hours

Job Description:

Manning the Unclaimed Property Hotline. The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively.

Solving customer issues, complaints and inquiries. Specific duties include:

• Managing inbound calls in a timely manner

• Following call CENTER "scripts" when handling different topics

• Identifying customers' needs, clarify information, research every issue and providing solutions

• Document Control

Retrieving, classifying and organizing forms and correspondence, specific tasks include:

  • Sign for incoming registered for certified mail
  • Sort and Distribute mail
  • Produce digital copies of documents for retention purposes
  • Keep records of incoming packages
  • Collect and prepare correspondence
  • to be mailed
  • Correct and forward misdirected mail
  • Arrange for express delivery when needed
  • Data Entry
Quickly and accurately capturing information, specific tasks include:
  • Transfer data from paper formats into computer files or database systems
  • Type in data provided directly from customers
  • Verify data by comparing it to source documents
  • Update existing data
  • Retrieve data from the database or electronic files as requested
  • Sort and organize paperwork after entering data to ensure it is not lost


Required Skills:

Record Keeping

Data Entry

Customer Service Skills

Phone Experience

Preferred Skills:

high school diploma or equivalent

Compensation: $18.00 per hour

About SR International INC

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are
We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.

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