Clinical Customer Success Manager

7 days ago

Durham, NC, United States MRO Full time

We're hiring a Clinical Customer Success Manager to lead adoption and long-term success across our health system partners. This role sits at the intersection of clinical reality and product-driven change. Your job is to ensure Clinetic becomes a trusted, routinely used part of how clinical trials get executed at our partner health systems.

By bringing clinical experience (MD, DO, RN, CRC, CRA, NP, PA, etc.), you will be able to speak credibly with frontline care teams and research leaders. You'll guide customers from "installed" to "embedded," driving consistent usage, measurable impact, and expansion.

What You'll Do

  • Grow adoption and drive customer success: You will own post-implementation success for a portfolio of health systems including building and executing adoption plans and monitoring usage and performance to identify friction early and drive corrective action.
  • Build trusted relationships: Build deep relationships with clinical champions, research coordinators, physicians, nurses, and operations leaders.
  • Make Clinetic "stick" inside workflows: Ensure new users ramp quickly and existing users keep momentum to meet usage targets. Responsible for demoing, training, study onboarding, and related collateral.
  • Represent the customer's voice internally: Translate customer feedback into actionable insights for Product and Implementation teams.
  • Improve Internal Processes: Surface patterns across accounts and contribute to adoption strategy and process improvements. Partner cross-functionally to remove obstacles to scale.
  • Support expansion: Identify opportunities to extend adoption within accounts and develop clinical proof points and usage outcomes to support growth conversations.
  • Work collaboratively: Work closely with the project coordinator who manages operational processes at our sites.
What We're Looking For
  • Experience in the clinical setting: You bring credibility and bring solutions that fit reality
  • Ownership: You don't wait for direction, if adoption stalls, you act
  • Relational: You enjoy and are skilled at building relationships
  • Persistence: You fight through rejection in a friendly way
  • Sharp problem-solving skills: You manage ambiguity to identify the "right problem" and find solutions
  • Adaptable: You thrive in a fast paced and changing environment with high standards
  • Strong communicator: Comfortable engaging with customers and teammates to clarify needs, explain decisions, and align on solutions.
  • Structured: You stay organized and follow-through

Why Join Us?
You'll play a pivotal role in improving how clinical research is conducted while providing more patients with better access to clinical trials and cutting-edge care. You'll get hands-on experience shaping how major healthcare systems run trials, while contributing directly to a growing product and company. If you thrive in an environment where you're trusted to think critically, solve problems, and have a tangible impact, this role is for you.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Customer Success Manager

    2 weeks ago

    Durham, NC, United States GrowPath Full time

    We're looking for an early-career Customer Success Manager who is highly organized, an excellent communicator, and eager to learn and grow within a fast-moving SaaS environment. This role is ideal for someone who wants to develop a strong foundation in Customer Success while gaining exposure to support operations, account management, billing, and internal...

  • Senior Customer Success Manager

    1 week ago

    Durham, NC, United States ServiceTrade Full time

    Position Description:ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We're seeking a motivated and skilled Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade...

  • Senior Customer Success Manager

    2 weeks ago

    Durham, NC, United States ServiceTrade Full time

    Position Description:ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We're seeking a motivated and skilled Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade...

  • Senior Customer Success Manager

    2 weeks ago

    Durham, NC, United States ServiceTrade Full time

    Position Description:ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We're seeking a motivated and skilled Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade...

  • Senior Customer Success Manager

    4 days ago

    Durham, NC, United States ServiceTrade Full time

    Position Description:ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We're seeking a motivated and skilled Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade...

  • Senior Customer Success Manager

    6 days ago

    Durham, NC, United States ServiceTrade Full time

    Position Description:ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We're seeking a motivated and skilled Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade...

  • Senior Customer Success Manager

    6 hours ago

    Durham, NC, United States ServiceTrade Full time

    Position Description:ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We're seeking a motivated and skilled Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for providing best practice and strategy guidance that drives ServiceTrade...

  • Clinical Risk Manager

    4 days ago

    Durham, NC, United States Duke Clinical Research Institute Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class Occupational Summary: Initiate, coordinate, and manage all investigational and...

  • Clinical Risk Manager

    6 days ago

    Durham, NC, United States Duke Clinical Research Institute Full time

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. General Description of the Job Class Occupational Summary: Initiate, coordinate, and manage all investigational and...

  • Customer Success Mgr

    2 days ago

    Durham, NC, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team...