Field Services Technician I

4 days ago

Lakewood, NJ, United States DAS Health Full time
Field Services Technician I - Onsite (Lakewood, NJ)
Location: Lakewood, NJ (Onsite)
Department: Managed Services (MSP)
Employment Type: Full-Time, Non-Exempt

At DAS Health, our mission is to transform the business of healthcare through innovative technology and exceptional client service. As a Field Services Technician I, you'll provide proactive onsite technical support to one of our dedicated healthcare clients located in Lakewood, New Jersey. You'll play a key role as DAS Health's onsite representative, resolving issues efficiently, maintaining strong client relationships, and ensuring high levels of satisfaction in a culturally unique and professional environment.

Responsibilities:
In this role, you will:
  • Deliver onsite technical support to end users, troubleshooting and resolving hardware and software issues promptly.
  • Communicate regularly with client staff, providing updates and ensuring timely ticket resolution within defined SLAs.
  • Manage assigned tickets through completion, escalating to the Field Services Technician II or Team Lead as needed.
  • Implement, troubleshoot, and support client technologies, including:
    • Client networks (firewalls, routers, switches, Wi-Fi)
    • Windows Server administration
    • PC applications and operating systems
    • MSP tools and systems (RMM, antivirus, etc.)
  • Adhere to DAS Health's change management and documentation standards, maintaining accurate client records in IT Glue.
  • Support client onboardings, installations, and system upgrades.
  • Coordinate with third-party vendors for issue resolution as necessary.
  • Identify recurring technical issues and contribute to continuous improvement initiatives.
  • Participate in after-hours on-call rotations as required.


Work Environment:
  • This position is fully onsite in Lakewood, NJ.
  • The client workplace reflects a tight-knit, culturally rich community where traditions are central to daily operations.
  • Candidates should be comfortable working in and respecting these customs, which may include practices such as gender-separate workspaces and traditional office norms.
  • Successful candidates will demonstrate professionalism, adaptability, and cultural awareness in this unique and respectful work setting.


Requirements:
  • High School diploma or GED required; Associate's or Bachelor's degree in an IT-related field preferred.
  • 1-3 years of experience in a Field Services or IT support position.
  • Preferred Certifications: CompTIA A+ and Network+.
  • Foundational understanding of networking, Windows Server environments, and cloud platforms such as Azure, AWS, or WVD.
  • Proficiency with Microsoft 365, Windows, macOS, and Linux environments.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication, organization, and time management abilities.
  • Ability to work independently and collaboratively while representing DAS Health onsite at a client location.
  • Professional demeanor, strong client-service focus, and eagerness to learn in a fast-paced environment.
  • Willingness to work occasional nights or weekends as needed.


About DAS Health
DAS Health is a trusted provider of health IT, management, and consulting solutions for medical practices and healthcare organizations across North America. Our mission is to improve healthcare delivery by combining advanced technology with exceptional service. We're passionate about helping our clients thrive - and that starts with empowering our employees to do their best work.

Benefits
We offer a comprehensive benefits package that includes:
  • Medical, dental, and vision coverage
  • Company-paid life insurance and disability coverage
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development and certification opportunities
  • A dynamic, supportive culture that values innovation and teamwork

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