Automotive Service Advisor

1 week ago

Mt Hope, WV, United States Crossroads Chevrolet Full time
Service Advisor

Crossroads Chevrolet – Mount Hope, WV

Crossroads Chevrolet is looking for a motivated and customer-focused Service Advisor to join our growing team in Mount Hope, West Virginia. If you have strong communication skills, a passion for customer service, and enjoy working in a fast-paced automotive environment, we want to hear from you

Key Responsibilities:

  • Greet customers promptly and professionally in the service drive

  • Listen to customer concerns and accurately document vehicle issues

  • Explain recommended maintenance and repair services clearly

  • Prepare repair orders and ensure accurate estimates and timelines

  • Communicate between customers and technicians to ensure quality service

  • Follow up with customers to ensure satisfaction

  • Maintain excellent CSI (Customer Satisfaction Index) scores

Qualifications:

  • Previous Service Advisor or automotive experience preferred (not required)

  • Strong customer service and communication skills

  • Ability to multitask in a fast-paced environment

  • Basic computer skills and familiarity with dealership systems a plus

  • Valid driver’s license with a clean driving record

What We Offer:

  • Competitive pay with performance-based incentives

  • Paid training and ongoing support

  • Health, dental, and vision insurance options

  • Paid time off and holidays

  • Employee discounts on vehicles, parts, and service

  • A supportive, team-oriented work environment

Why Crossroads Chevrolet?

At Crossroads Chevrolet, we pride ourselves on treating our customers and employees like family. Join a dealership that values integrity, teamwork, and professional growth.

Location: Mount Hope, WV

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