Network Control
6 days ago
Job Title: Network Control
Location: Melbourne, FL
Duration: 12+ Months (Temp to Direct hire)
Pay Rate: $28/hr. To $30/hr. On W2 (All Inclusive )
Job Description:
- Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
- Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network.
- Use software tools and procedures, check availability and assign field technicians to jobs.
- Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).
- Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.
- Ability and willingness to learn the OSI Model.
- Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.
- Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.
Meet Your Recruiter
Sumayya Khan
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