Retail Customer Service Specialist

2 days ago

Lafayette, LA, United States DICK'S SPORTING GOODS INC Full time

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today

OVERVIEW:

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

  • Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
  • Serve as primary customer service provider at the front end and liaison between customers and management.
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
  • Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
  • Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
  • Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
  • Take an all-hands-on-deck approach to support the team across the store.
  • Perform other tasks as assigned by management.
TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented
QUALIFICATIONS:
  • Prior retail sales, cashier, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
  • Ability to work extended periods of time (up to 4 hours) standing or walking.
  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

  • Retail Customer Service Representative

    3 days ago

    Lafayette, LA, United States On The Run Convenience Full time

    On The Run Convenience - 101 S College Rd - [Retail Associate / Team Member] As a Retail Customer Service Rep @ On The Run Convenience, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store...

  • Retail Customer Service Representative

    3 days ago

    Lafayette, LA, United States On The Run Convenience Full time

    On The Run Convenience - 101 S College Rd - [Retail Associate / Team Member] As a Retail Customer Service Rep @ On The Run Convenience, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store...

  • Customer Specialist

    2 weeks ago

    Lafayette, LA, United States CarMax Full time

    6123 - Lafayette - 5825 Johnston Street, Lafayette, Louisiana, 70503 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Specialist

    1 week ago

    Lafayette, LA, United States CarMax Full time

    6123 - Lafayette - 5825 Johnston Street, Lafayette, Louisiana, 70503 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Service/Sales

    2 weeks ago

    Lafayette, LA, United States Home Depot Full time

    Customer Service/Sales 0360 - LAFAYETTE Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in...

  • Customer Service Associate

    2 weeks ago

    Lafayette, LA, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...

  • Customer Service Associate

    3 days ago

    Lafayette, LA, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...

  • Customer Service Associate

    5 days ago

    Lafayette, LA, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...

  • Customer Service Associate

    14 hours ago

    Lafayette, LA, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...

  • Retail Sales Associate

    1 day ago

    Lafayette, LA, United States Cox Communications Full time

    Job Description Ever stepped into a retail store and had a phenomenal customer service experience? Felt great, didn't it? How would you like to be responsible for creating those experiences with the potential of earning $48,628 per year? Well, we can help make that happen. Cox Communications is looking for a Retail Sales Associate who creates those...