Product Support

Description Job Summary: As the Product Support Sales Representative II, you will provide exceptional customer service by promoting sales of service agreements for the service department. This position will be charged with covering assigned territories and establishing and maintaining customer relationships that focus on winning both immediate service needs and long-term maintenance agreements. You will also participate in quality customer service activities designed to enhance sales volume and excel in customer satisfaction. Minimum Qualifications: (Education, Experience, Knowledge, and Skills): + Bachelor's degree preferred + Minimum of 4 years experience with Power Generation or electrical switchgear equipment service / sales experience. + Possesses mechanical and electrical aptitude, with strong self-motivation + Knowledge of commercial engine products, recommended maintenance schedules, and technical experience relevant to service sales support. + Ability to express ideas and influence others in a positive manner to accomplish work goals. + Ability to work with limited supervision and in a team atmosphere + Experience working in an assigned territory. + Ability to understand and achieve stated business goals and customer satisfaction objectives. + Proficient in MS Word, Excel, and PowerPoint software programs. + Proficiency in utilizing Salesforce is preferable. + Excellent verbal and written communication skills required. + Strong teamworking skills to enable coordination across PowerSecure and Southern Company to ensure market coverage and customer satisfaction across the broader PowerSecure solution offer. + Valid state driver's license with a clean driving record Job Duties and Responsibilities: + Provide support to managers leadership and direction. + Make regular sales calls on potential new businesses including but not limited to end users, contractors and utilities. + Provide technical and sales support to customers on a regular basis. + Perform regular cold calls on new customers to increase service sales and market share with all customers in assigned territory. + Maintains current customer and prospects for assigned territory. + Coordinate regular customer visits and follow-up. + Market the sale of new equipment and service agreements in alignment with pricing structure to achieve margin objectives. + Skills to open new accounts by engaging prospects to assess current service and to work with internal team to develop & deliver value prop to secure business. + Maintain customer call lists, opportunity pipelines, and equipment list in customer relationship management software (CRM). + Promote external and internal customer relations and goodwill by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned. + Inform manager of new customers service opportunities and logs in CRM. + Advises manager and other appropriate parties of any significant active or potential concerns. + Participate in special projects involving customized switchgear upgrades and small generator replacements. + Present proposals to customers. + Consistently maintains positive, productive and mature work ethics. + Participate in any required safety program and work in a safe manner. + Review of customer contracts. Working Conditions: + This position is remote + Travel may be required for training or meetings. + Must be able to work flexible hours to accommodate different time zones (Central/Eastern/Mountain/Pacific), if necessary. + Be flexible for after-hours tasks, as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs. PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law Third party candidates are not accepted. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.