Systems Analyst

We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits do not drive us and never have. Since 1937, we have been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We are looking for team members who not only want to do meaningful, challenging work, but who also have a heart for service.

SUMMARY:

The Systems Analyst is responsible for the administration and implementation of critical IT applications supporting Core Banking Systems. This role requires an understanding of system architecture, configuration, and support functions, with the ability to collaborate effectively across business and technical teams. The Systems Analyst will perform systems integration, performance optimization, and the implementation of new technologies to support the credit union’s objectives

DUTIES AND RESPONSIBILITIES

• Administration of Credit Union core systems, including:
  
  • Core Processor
  • Customer Relationship Manager
  • Document Repository
  • Cash Management
  • Loan Origination and Servicing
  • Account Opening
  • Enterprise Automation
  • Fraud Detection
• Partner with business units, vendors, and IT staff to optimize system performance and support business objectives.
• Develop and refine complex reports to meet organizational needs, ensuring accuracy and data integrity across systems. Collaborate with stakeholders to interpret data insights and support decision-making.
• Lead the installation, testing, and deployment of software updates, patches, and system enhancements, including the evaluation of new technologies and their impact on existing systems.
• Manage small to medium-sized projects, providing leadership and technical guidance to team members. Track project milestones, ensure deadlines are met, and communicate progress to stakeholders.
• Maintain detailed documentation for software/hardware configurations, support processes, and issue resolutions, ensuring compliance with regulatory requirements and best practices.
• Act as a primary point of contact for vendors, managing service agreements and coordinating support to resolve technical issues effectively.
• Provide Tier 3 support for escalated technical issues, guiding Tier 1 and Tier 2 support teams and troubleshooting complex issues in a timely manner.
• Analyze system performance and recommend enhancements to improve efficiency, security, and stability of critical applications.
• Performs other duties as might be assigned.

REQUIREMENTS

Education:

• HS diploma or GED

Experience:

• Minimum 5 years of experience in supporting, managing, or administering Financial or Business Applications, preferably in a banking or credit union environment.
• Strong analytical, communication, and problem-solving skills, with attention to detail in high-pressure environments.
• Ability to work on-call or after-hours as needed for software implementations, upgrades, or critical issue resolutions.

Any applicable system or program knowledge:

• Proficient in reviewing and creating PowerOn programming stories for customizing Symitar workflows and reports.
• Experience with SQL for querying and managing databases.
• Project management experience, with the ability to lead and coordinate multiple projects.
• Familiarity with scripting languages such as PowerShell, Python, or VBScript.
• Understanding of networking, server infrastructure, and data security as it relates to financial systems.

OTHER CHARACTERISTICS OF THE POSITION

Physical demands:

• Ability to sit for extended periods while using a computer.
• Occasional lifting of IT equipment (up to 50 lbs).
• Frequent use of hands to operate computer and office equipment.
• Ability to stand for extended periods when assisting users or during training sessions.
• Bending, reaching, and squatting may be required to troubleshoot hardware in various office environments.
• Must have the ability to see details at close range (within a few feet) and the ability to adjust focus when working with computers and other equipment.
• Occasional travel may be required to support remote offices or off-site locations, including local travel within the service area.

Mental Demands:

• Strong problem-solving skills with the ability to think critically and analytically under pressure.
• Emotional resilience to navigate challenging situations and customer interactions.
• Ability to demonstrate empathy towards users, understanding their frustrations and needs.
• Capacity to handle moderate stress levels while maintaining professionalism and composure.
• Ability to handle multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Capacity to work in a fast-paced environment while maintaining attention to detail.

WORKING WITH US:

We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries don't observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

---