Senior Field Performance Technician

Join Sunrun, a leader in clean energy solutions since 2007, as we transform the way the world interacts with energy. Our mission is to connect people to the cleanest energy on Earth, and we pride ourselves on being the go-to home solar and battery company in America. Our culture emphasizes employee development, well-being, and safety, providing you with endless opportunities for growth in a company that prioritizes your development.

Position Overview

As a Senior Field Performance Technician, you will play a crucial role in managing, scheduling, and completing all service and warranty-related work. This position requires a strong ability to work both independently and collaboratively within the Performance O&M team, as you will frequently interact with customers, the Branch Manager, the Senior Electrical Foreman, the Construction Supervisor, and the centralized scheduling Field Service Team.

Key Responsibilities

• Organize and manage the warranty and service schedule effectively.
• Collaborate with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources for service and warranty projects as necessary.
• Assist in training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular training meetings with the local field service team to ensure best practices are followed.
• Support the onboarding and training of new members of the field performance team.
• Exceed established goals for performance key performance indicators such as turnaround time, customer experience rating, and average dispatches completed.
• Assist with inspections and site audits when assigned.

Education and Experience Requirements

• 1 - 3 years of field construction or solar experience required.
• Pv design or PV electrical experience is preferred.
• High School diploma is required.

Licenses and Certifications

• Must maintain a clean driving record and pass a driving background check. Candidates must be at least 21 years old and possess a valid driver's license.
• Valid state or local Electrical Journeyman certification or license is preferred; varies by state.

Skills and Competencies

• In-depth knowledge of NEC and applicable codes and standards.
• Strong team player attitude with a commitment to success.
• Demonstrated excellence in customer service.
• Exceptional verbal and written communication skills.
• Strong organizational and time management skills.
• Proficient in computer skills.
• Understanding of electrical/PV installation principles with the ability to interpret single line drawings and PV systems.
• Adherence to safety policies and procedures, with the ability to identify hazards.
• Able to establish rapport and build relationships with customers and coworkers while maintaining professionalism.
• Results-driven mindset, with a focus on meeting deadlines and achieving metrics.
• Problem-solving skills with the ability to make timely decisions.

Physical Demands

• Ability to transport materials and equipment (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angulations and surfaces, requiring frequent bending, climbing, and maintaining balance.
• Capacity to work outdoors in varying weather conditions.
• Ability to perform tasks requiring fine motor skills.
• Willingness to use safety equipment such as ladders and fall protection harnesses.
• Ability to distinguish colors and work in confined spaces as required.
• Capacity to follow verbal commands and work safely with chemicals.

Equal Opportunity Employment

Sunrun Inc. is committed to diversity and equality. We assess candidates solely based on their qualifications and business needs, without regard to race, color, religion, citizenship, political affiliation, marital status, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

Compensation

Starting salary for this opportunity ranges from $30.76 to $41.02, determined by factors such as location and experience. Speak with your recruiter for more details.

Note: This job description outlines primary responsibilities, essential functions, and qualifications for this role but may not encompass all tasks required. Reasonable accommodations are available for individuals with disabilities during the hiring process or to perform the role effectively.