Patient Experience Specialist

1 day ago

Ann Arbor, MI, United States WRS Group Full time
Benefits:
  • 401(k)
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance
Who We Are
WRS is a medical device company headquartered in Ann Arbor, MI. We offer world-class multi-modal post-op pain management for orthopedic excellence. We focus on systems that improve patient recovery and practice management. We do all of this while combating the Opioid Epidemic. We are located in the heart of downtown Ann Arbor, MI, and we are looking for a full-time Patient Experience Specialist.

We offer a best-in-class benefits package including medical/dental/vision, unlimited PTO, 401k, company-paid life insurance and long-term disability benefits. We also have frequent company-sponsored events and lunches, and snacks in the office.

Our culture is one of caring and collaboration, and we enjoy a flexible and team-oriented environment.

What You'll Do:
  • Call patients to coordinate equipment dispensing and provide education on product use.
  • Confidently address patient questions or hesitations, with the ability to upsell and communicate the value of our equipment.
  • Provide thorough troubleshooting support and assist with equipment setup.
  • Deliver timely updates on patient interactions to the sales team and internal staff.
  • Maintain accurate records and ensure compliance with company processes.
  • Treat every patient with patience, kindness, and understanding, delivering excellent service at every step.
  • Ability to learn and work with multiple software systems throughout the day.
What You'll Bring
  • Comfortable with patient-facing conversations, including upselling when needed.
  • Technical aptitude to troubleshoot and set up medical devices.
  • Team player with a compassionate, customer-first mindset.
  • High School Diploma (or equivalent); college degree preferred.
  • 1+ year experience in a medical setting preferred.
  • Must be analytical and solution-oriented with excellent problem-solving abilities, superior follow-up skills, strong time management, and the ability to shift gears frequently throughout the day
  • Excellent verbal and written communication skills


Flexible work from home options available.

Compensation: $42,000.00 - $44,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

WRS is dedicated to getting better, faster, in the field, for our payors, practices, and patients.

Payors want better outcomes. HCPs want better tools and service to supplement all they tackle daily. And patients want to get better, faster.
So WRS gets you better-from patent-pending products, to PROs in CCT, to professionalism unmatched in our industry. Multi-modal post-op pain management for orthopedic excellence. As a national provider of world-class Cold-Compression Therapy and Point of Care Dispensing, we're solely focused on systems that make patient recovery, and practice management, more efficient and effective.

Plus, our mission in multi-modal pain management is to combat the runaway Opioid Epidemic, utilizing the latest therapies, and best practices, to help drive consistently better outcomes for patients.

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