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Medical Appointment Clerk

4 weeks ago

Norfolk, VA, United States Copper River Family of Companies Full time

Coho Integrated Solutions is hiring a reliable and detail-oriented Medical Appointment Clerk to join our team in support of medical operations at the Medical Home Family Medicine/Primary Care Clinic at Sewells Point Clinic, Norfolk, VA. This position plays a vital role in ensuring the smooth and efficient delivery of medical support services in a high-performance military environment.

Responsibilities (include but are not limited to):

  • Schedules medical appointments from phone calls, secured messaging or other methods used for appointment requests in accordance with local appointing guidelines.
  • Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
  • Maintains appointment schedules using a government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.
  • Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
  • Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
  • Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
  • May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
  • Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.

Essential Job Requirements:

  • Citizenship:
    • Proof of US Citizenship is required to work on this contract.

  • Education/Certifications:
    • High School Degree or General Educational Development (GED)
    • Must have successfully completed training as a medical clerk or have sufficient on-the-job training to be able to perform the duties herein.
    • Current Basic Life Support (BLS) certification.

  • Required Knowledge/Experience:
    • Knowledge of medical terminology.

  • Duty Hours:
    • Services shall be provided Monday through Friday for an 8.5-hour shift (to include an uncompensated 30-minute meal break), between the hours of 0700-1600.


About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River's Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Open leave policy and paid holidays
  • Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more

Note: These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.