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Patient Service Representative
2 weeks ago
Location: Arcadia, CA 91007
Job Duration: 13 weeks
Shift: Day Shift | 5x8 Hours (08:00 AM - 05:00 PM)
Job Responsibilities
- Act as the primary point of contact for patients in-person and by phone.
- Greet patients, address concerns, and escalate issues when necessary.
- Perform patient check-in/check-out, collect co-payments, issue receipts, and reconcile payments.
- Verify patient demographics and insurance information in CS-Link/Epic.
- Schedule appointments and complete patient registration.
- Process and track referrals and authorizations across various insurance types.
- Handle patient and provider correspondence.
- Explain policies, procedures, and services to patients.
- Maintain cleanliness and sanitize workspace per department guidelines.
- High School Diploma or equivalent.
- Fully vaccinated and boosted for COVID-19.
- Minimum 1+ year recent experience in an outpatient clinic or medical office.
- Minimum 1+ year call center experience.
- Knowledge of medical insurance, referral processes, and benefit plans.
- 2+ years of recent experience as a Patient Service Representative.
- Familiarity with patient check-in processes.
- Hands-on experience with CS-Link/Epic.
