Client Support Coordinator
1 day ago
Job Type
Full-time
Description
At Systems Engineering, our mission is to enable exceptional outcomes for our clients, employees, and community.
We're looking for a full-time Client Support Coordinator to join our Client Support Team. In this role, you'll guide clients to the right support resources, ensuring their challenges are addressed efficiently and their experience is seamless. You'll work closely with internal teams and clients across industries, gaining exposure to a wide range of technologies and building a strong foundation for a career in IT.
Responsibilities:
- Respond to client inquiries via phone and email, providing timely and professional support.
- Manage and track service requests, ensuring clear communication and resolution.
- Coordinate with internal teams to deploy technical resources and resolve issues.
- Lead daily team huddles to align support efforts.
- Build strong client relationships and gather feedback to improve service.
- Identify and support process improvements for better service delivery.
- Hybrid role based in our Portland or Pineland Farms office, with 2 days onsite per week expected.
- 2+ Years experience in client support, customer service, or related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Experience with phone-based support preferred.
- Familiarity with CRM or ticketing systems a plus.
- Proficiency in Microsoft Office (Outlook, Word, Excel) preferred.
The employees of Systems Engineering are our most valuable resource. The work we do collectively has made Systems Engineering a Best Places to Work Company in Maine for over a decade. We pride ourselves on delivering great outcomes for our clients and our communities by cultivating a culture focused on continuous learning, collaboration, and community impact. Our team values professional growth, innovation, and a supportive environment where everyone can thrive.
Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine. Our New Hampshire office is located in the vibrant city of Nashua.
In addition to a competitive salary, our benefits include:
- Employer 401(k) matching contributions.
- Short-Term Incentive Plan (STIP) tied to individual and company performance.
- Comprehensive medical, dental, life, and disability insurance.
- Paid Time Off starting with 17 days PTO, nine paid holidays, two weeks paid parental leave, and paid volunteer time.
- Engaging wellness programs including health coaching, fitness facilities, and company-sponsored events.
- Career mobility, professional development, and training opportunities.
- Business casual work attire and a dynamic, fun, and active community culture.
Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.
Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.
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